Senior Software Engineer II - Cloud Operations Engineer

Overview

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities

• Maintain and operate production services across Azure and/or AWS (VNet/VPC, EC2/VMSS, EKS/AKS, Load Balancers, API Gateways, Storage, Databases, IAM)
• Implement SRE practices: define SLIs/SLOs, manage error budgets, and drive Incident & Problem Management with clear post-incident reviews and action tracking
• Own on-call rotation and major incident response; ensure incident runbooks, escalation paths, and communication templates are current
• Create self-healing and auto-remediation workflows (e.g., via Lambda/Functions, Automation runbooks)
• Work closely with app teams to design operable services; measure everything, automated wherever possible, and continuously raise the bar on availability and resilience
• Champion runbook quality, documentation, and knowledge sharing; contribute to an internal Operations Playbook
• Public Cloud CoreOps Lead with knowledge on one of the CSPs preferably Azure and having basic AI knowledge
• Individual will focus on providing customer support on public cloud. Using AI persona to include customer responses with efficiency
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  
  

• Knowledge of one more Public Cloud Service Providers (Azure / AWS / GCP)
• AI basic knowledge
  
  

• BTech, MCA, MSc Computers
• Knowledge of Python, Terraform, React and GOLang, AI User