Senior Software Engineer (Ops Analyst)

About Dataction

Dataction is a new age technology services firm that offers best in class information technology, analytics, and consulting services to renowned international companies. Dataction was established in 2010 and has grown rapidly over the last decade. Dataction has built a reputation for providing differentiated and reliable services to a wide range of customers across multiple sectors.

At Dataction we connect every dot and reimagine every business process. Our lean, agile, and consultative approach towards problem solving and execution, helps our client achieve sustainable growth and secure a profitable business, while safeguarding a viable future. Our people are committed, courageous, and unafraid of pushing boundaries. They help our clients make decisions that deliver immediate and measurable outcomes, justifying investments. Our engagement models provide the perfect blend of quality, control, and cost for our customers.

To know more about Dataction, please visit https://dataction.co

Job Summary

We are seeking a highly skilled and proactive Sr. Engineer - Data Support to join our Data Engineering support team. This role is crucial in ensuring the enhancements, bug fixes, smooth operation, stability, and performance of our data platforms and pipelines. The ideal candidate will bring a strong mix of technical expertise, problem-solving ability, and cross-functional communication skills to manage live issues, automate workflows, and optimize data operations across cloud platforms. This role requires a strong technical background in Snowflake, DBT, SQL, AWS and various data integration tools.

Responsibilities

• Work closely with Engineering and Business teams to fix live issues and implement enhancements.
• Analyze and investigate data related issues, troubleshoot discrepancies, and provide timely resolutions.
• Automate manual processes and enhance operational efficiency through scripting and tool integrations.
• Perform daily health checks and proactive monitoring of the platform to ensure system stability and performance.
• Manage incident response, including issue triage, root cause analysis, and resolution coordination.
• Maintain business communications, providing updates on platform status, incidents, and resolutions.
• Oversee platform administration and maintenance across AWS, Snowflake, DBT, and related technologies.
• Work with data pipelines and tools like HVR, Stitch, Fivetran, and Terraform to ensure smooth data operations.
• Continuously improve monitoring, alerting, and operational workflows to minimize downtime and enhance performance.
  
  

Qualifications, Skills And Experience

• 5 + years of relevant experience in data operations.
• Bachelor's degree in Computer Science, Information Systems, or a related field.
• Experience with AWS, Snowflake, DBT, HVR, Stitch, Fivetran, and Terraform for data platform management.
• Strong analytical and problem solving skills to diagnose and resolve issues.
• Experience in incident management, system monitoring, and automation.
• Proficiency in scripting SQL, Python to support automation and data analysis.
• Ability to communicate effectively with technical and nontechnical stakeholders.
  
  

Why should you join Dataction?

Fairness, Meritocracy, Empowerment, And Opportunity Are Pillars Of Our Work Culture. In Addition To a Competitive Salary, You Can Look Forward To

• Great work-life balance through hybrid work arrangement.
• Company funded skill enhancement and training.
• Exciting reward and recognition programme.
• Opportunity to bond with colleagues through exciting employee engagement initiatives.
• Great on the job learning opportunity through involvement in new product/ ideation teams.
• 60 minutes with the CEO each quarter to pick his brains on any topic of your choice.