Senior Software Engineer, Product Support

Job Description

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Senior Software Engineer

Job Location (Short): Hyderabad, India

Workplace Type: Hybrid

Business Unit: ALI

Req Id: 1514

Responsibilities

In this career development position, individuals perform tasks and assignments as directed under moderate supervision and with some latitude for independent

judgment.

• Possesses moderate skills and is developing proficiency within the discipline.
• May assist less experienced peers.
• Troubleshoots and resolves technically complex support issues.
• Interacts with solution development and product ownership teams to give feedback, discuss and document design issues, investigate problems, and develop solutions to meet the technological needs of users.
• Develops technical documents, instructions, and training for internal and external purposes.
• Possesses in-depth knowledge of the organization’s products and/or services.
• Possesses strong interpersonal skills and effectively communicates with internal and external stakeholders.
• Accurately documents activities and outcomes.
• Possesses strong competency in at least one ALI solution.
• Develops greater competencies across the ALI solution portfolio.
• Has a strong understanding of both software support principles and competencies in general software administration.
• Develops industry knowledge to build growing working relationships with customers.
• Develops a strong proficiency in Customer Relationship Management systems.
• May conduct customer training when required.
  
  

Education / Qualifications

About Hexagon

Hexagon is a global leader in digital reality solutions, combining sensor, software and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.

Hexagon’s Asset Lifecycle Intelligence division helps clients design, construct, and operate more profitable, safe, and sustainable industrial facilities. We empower customers to unlock data, accelerate industrial project modernization and digital maturity, increase productivity, and move the sustainability needle.

Our technologies help produce actionable insights that enable better decision-making and intelligence across the asset lifecycle of industrial projects, leading to improvements in safety, quality, efficiency, and productivity, which contribute to Economic and Environmental Sustainability.

Hexagon (Nasdaq Stockholm: HEXA B) has approximately 25,000 employees in 50 countries and net sales of approximately 5.4bn EUR. Learn more at hexagon.com and follow us @HexagonAB.

Why work for Hexagon?

At Hexagon, if you can see it, you can do it. Hexagon’s Asset Lifecyle Intelligence division puts their trust in you so that you can bring your ideas to life. We have emerged as one of the most engaged and enabled workplaces*. We are committed to creating an environment that is truly supportive by providing the resources you need to fully support your ambitions, no matter who you are or where you are in the world.

• In the recently concluded workplace effectiveness survey by Korn Ferry, a global HR advisory firm, Hexagon, Asset Lifecycle Intelligence division has emerged as one of the most Engaged and Enabled workplaces, when compared to similar organizations that Korn Ferry partners with.
  
  

Everyone is welcome

At Hexagon, we believe that diverse and inclusive teams are critical to the success of our people and our business. Everyone is welcome—as an inclusive workplace, we do not discriminate. In fact, we embrace differences and are fully committed to creating equal opportunities, an inclusive environment, and fairness for all.

Respect is the cornerstone of how we operate, so speak up and be yourself. You are valued here.

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