Overview
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
The Team
The Voice Client team delivers crucial voice call capabilities for our customer call/contact centre solutions. Our focus is on smooth and high audio quality to enhance the customer experience.
We develop:
Native applications for Mac OS and Windows OS
Web-based applications using latest web technologies
Our direct interaction with customers allows us to:
Promptly address their concerns
Use their feedback to continually improve the product for an exceptional customer experience and added business value
This position is based out of one of the offices of our affiliate Acqueon Technologies in India, and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates based primarily in the United States.
Role Purpose
This role aims to:
Identify customer business challenges
Leverage the Five9 Voice solution and technology
Deliver customer value through solution implementation and ongoing support
It involves:
Direct customer interaction when necessary
Collaboration with other teams in Five9 organization
How You Contribute
Be part of an agile team to develop a scalable, highly available global voice platform
Understand performance and scalability principles and apply them when developing software
Collaborate with Product Managers, Architects, Engineering Leaders, and Test Engineers
Mentor and train junior team members
Skills, Competencies and Qualifications
Required:
10+ years of industry experience in software development and troubleshooting VOIP systems
Good understanding of VOIP protocols like SIP, RTP, RTCP and/or WebRTC
Hands-on experience in writing backend code in C++ (8+ years) on both Windows and Mac OS
Hands-on experience in:
Writing frontend code with JavaScript (5+ years) OR
Writing backend code with Java (5+ years)
Experience in troubleshooting tools, audio media analysis, and good debugging skills
Experience working on complex problems and systems
Good technical leadership and capability to lead feature/project development
Experience working within an Agile/Scrum team
Positive, self-motivated, and enthusiastic attitude with a strong sense of ownership
Strong communication skills, both verbal and written
Bachelor's degree (or equivalent/above) in relevant discipline
Desirable:
Familiar with React and/or Java Spring Boot framework
Experience with virtual environments like Citrix and VMware
Experience with Contact Centre, IVR, Virtual Agents, and telecommunications service providers is advantageous
Other Requirements
This position requires the ability to be On Call
This position requires flexibility to work with people from both US and Australia at least
Key Relationships
There are no direct reports to this role
Key stakeholders include:
Product Manager
Customer Support teams
Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.
View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.
Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.
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