Overview
Job Posting: Senior Software Support and Test Engineer
Important Information:
- This position is not open to freshers or inexperienced candidates.
- Prior experience in Software Support / Technical Support (IT), Software Testing / QA, or as a Business Analyst is mandatory.
- No Work from Home (WFH) option is available for this role.
About the Company
Inspira Software Services Pvt. Ltd. is a well-established software product and services company specializing in Enterprise Business Process Automation software. For over three decades, we have been enabling top-tier companies to streamline their business operations.
Our suite of cloud-based SaaS products includes Service CRM, ERP, Project Management software, and more. These solutions are designed for 24x7 enterprise operations, ensuring robust and scalable business process automation.
Position Overview
We invite applications for the role of Senior Software Support and Test Engineer to support enterprise software products, including CRM, ERP, and Project Management solutions.
The selected candidate will play a key role in providing proactive user support and performing software testing to ensure high-quality product performance. Additionally, they will be responsible for serving a Japanese MNC headquartered in Gurugram, Delhi NCR.
Key Responsibilities
- Develop in-depth knowledge of the company’s enterprise business process automation software and related mobile applications.
- Provide online and on-premises training and implementation support for end users.
- Offer post-implementation support, analyzing and addressing reported issues.
- Collaborate with the product engineering team to resolve customer support tickets within defined timelines.
- Assist in legacy data migration during software implementation.
- Track and report software bugs, coordinating with the development team for resolution.
- Understand customer feature requests and system modifications, helping translate business requirements into technical specifications.
- Develop system acceptance criteria, functional test plans, and automation-focused testing processes.
- Maintain detailed records of customer issues and resolutions in CRM software.
- Conduct customer satisfaction surveys and gather feedback for continuous product improvement.
- Provide actionable insights to enhance software performance and usability.
Desired Candidate Profile
Educational Qualifications:
- Graduate degree in Science / Technology or a Diploma in Software Development / IT.
Required Skills & Experience:
- Prior experience in enterprise software support, business information system analysis, requirements gathering, or quality assurance/software testing.
- Strong analytical and problem-solving skills.
- Knowledge of testing processes, tools, and methodologies.
- Familiarity with RDBMS and SQL; ability to write queries for software testing.
- Capability to perform root cause analysis and resolve technical issues.
- Ability to quickly grasp software functionalities and work independently.
- Excellent communication skills in both spoken and written English.
- Strong listening skills and a customer-centric approach.
- Proficiency in MS Office, especially MS Excel.
- Willingness to travel for official assignments when required.
Compensation
- Salary is negotiable and will be commensurate with industry experience and qualifications.
- Performance-linked incentives will be offered in addition to the fixed monthly salary.
Contact details -
WhatsApp: 7 5 9 6 8 - O O 2 9 1
How to Apply?
Apply through the Indeed portal.
Job Type: Full-time
Pay: ₹25,000.00 - ₹40,000.00 per month
Benefits:
- Cell phone reimbursement
- Food provided
- Health insurance
- Paid time off
Shift:
- Day shift
- Evening shift
Application Question(s):
- What was your designation in the organisation you last served?
- What was your last drawn take home salary per month?
- When you can start?
(notice period in days required for joining)
- What is your current location (city)?
- Would you be willing to travel to Delhi and work at customer's head office in Gurugram (Gurgaon), for providing end-user support for Enterprise CRM Software for few days, as and when required?
- This position would require occasional travel to other cities for meetings with customers, providng training, software implementation support, or for system study / requirements analysis etc.
How many days in a month would you be willing to travel?
1) 7 - 10 days 2) 10 - 15 days 3) Any number of days 4) I can't travel for work.
- Do you have any experience of software testing? If so, please write about your experience as a Tester / QA Engineer.
Education:
- Diploma (Preferred)
Experience:
- total work: 2 years (Preferred)
- Software Support: 2 years (Preferred)
Language:
- English (Preferred)
Work Location: In person
- Pune, Maharashtra, India
- Pune, Maharashtra, India
- Pune, Maharashtra, India
- Pune, Maharashtra, India
- Pune, Maharashtra, India