Senior Technical Business Analyst - CPQ

Description

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Position Description

The Senior Analyst role is a part of the Quoting Rules team within the broader Product & Pricing Operations space. The work is fast-paced and broadly impactful across the company with various partner engagements. Responsibilities include helping craft scalable solutions and processes with engineers and architects, working with support teams who support customers and our internal systems, as well as taking business requirements to translate them into concrete technical requirements. To succeed, a candidate will need to be analytical, have excellent critical thinking skills, and be able to prioritize, deliver on multiple requests at once, identify inefficiencies in the process, and build scripts to help us continually improve. This position is for the Hyderabad location only.

Responsibilities

• Design, implement, and manage the configuration of our internal CPQ (Configure, Price, Quote) systems.
• Implemented and have a deep understanding of Product Lifecycle Management along with Pricing Strategies.
• Facilitates the collection, execution, and support of product configuration requirements throughout the Product (SKU) Lifecycle Management.
• Fully accountable for the delivery of work assignments on time and to expectations in terms of quality, deliverables, and outcomes
• Design and develop Automation frameworks to reduce human efforts and increase team efficiency.
• Support the operation and maintenance of existing and future CPQ infrastructure, including rule configuration, release management, environment management, data transformation, and migration.
• Lead all aspects of troubleshooting and bug fixing for published rules configurations and case management.
• Areas of ownership include policy and process, roadmaps, support, and handling partner groups.
• Should have done at least two end-to-end implementation of a CPQ project.
• Identify bottlenecks, inefficiencies, and areas for improvement in the product lifecycle.
• Should possess a keen eye for identifying and automating manual tasks using scripting solutions.
• Flexible to support AMER hours.
• This is an Office based position out of the Hyderabad Office.
  
  

Required Technical/Soft Skills

• Excellent communication, written, and customer service skills.
• Exceptional analytical, troubleshooting, and decision-making skills.
• Ability to effectively explain technical issues at a high level to executive leadership or a non-technical audience.
• Ability to manage workload with minimal supervision, prioritizing accuracy of deliverables.
• Salesforce CPQ/Apttus CPQ/ Approvals/CLM experience.
• Candidates with experience in Python, Salesforce Agentforce, AI or other automation scripting tools will be preferred.
  
  

Qualifications

• 5+ years of technical and administrative experience in Salesforce Projects.
• 3+ years of experience in the configuration of a CPQ system.