Senior Technical Lead - ServiceNow

Overview

We are looking for a detail-oriented enterprise architect to assist in the implementation of programs for client needs. The enterprise architect's responsibilities include improving the current IT infrastructure, optimizing business operations, and setting the direction and approach for integrating information applications and programs. The enterprise architect is also responsible for cataloging, developing, coordinating, communicating, maintaining, and enforcing overall enterprise architecture models, representations, initiatives, capabilities, and components to adequately perform the organization's business and technology activities.

To be successful as an enterprise architect, you should have excellent technical, analytical, and project management skills. You should also have strong leadership, communication, and interpersonal skills

Responsibilities

Primary Skills:

Service Now Development, ServiceNow FSM, ServiceNow ITSM

Secondary Skills:

ServiceNow Workflow, ServiceNow Knowledge Management, ServiceNow Performance Analytics

Roles & Responsibilities

• Evaluating internal functions, business development strategies, and IT processes and suggesting improvements.
• Creating business architecture models to reflect the organization's strategies and goals and creating and implementing business visions and goals.
• Evaluating systems engineering, talent recruiting, and accounting models for discrepancies and vulnerabilities.
• Suggesting ideas to reduce costs in IT and business leadership.
• Organizing training to improve employees' knowledge and skills for future organizational growth.
• Conducting research in talent management to improve the organization's business operations.
• Providing business architecture and systems processing guidance.
• Ensuring the efficiency, security, and support of the organization's goals.
• Creating methods for compliance architecture, such as data storage, metadata management, and change control.
  
  
  

Determining and implementing build versus buy strategies, mentor personnel, and views of the overall business strategy.

Requirements

Expertise in ServiceNow FSM module configuration, customization, and integration.

Proficiency in JavaScript, HTML, CSS, and other web technologies.

Experience with ServiceNow scripting and API integrations.

Knowledge of ITIL processes and best practices.

Excellent analytical and problem-solving skills.

Strong communication and interpersonal skills.

Ability to work independently and as part of a team.

Strong organizational and multitasking abilities.

Qualifications:

Bachelor’s degree in computer science, Information Technology, or related field.

Certifications:

CIS- certification is mandatory.

Additional ServiceNow certifications are a plus.

Note: Candidate should be willing to learn new modules in ServiceNow as per Project requirements