Hyderabad, Telangana, India
Manufacturing & Industrial
Full-Time
Umbrella Infocare
Overview
Job Title: IT Level 2 Support Engineer
Location: [DELHI / Office ]
Job Type: [Full-Time / 9:30 to 6:30
Experience Level: 2–3 years
Reports To: IT Manager
Key Responsibilities
Location: [DELHI / Office ]
Job Type: [Full-Time / 9:30 to 6:30
Experience Level: 2–3 years
Reports To: IT Manager
Key Responsibilities
- Provide Level 2 support for laptops, printer, software, Audio Video and network-related small ongoing issues.
- Troubleshoot escalated technical issues from the Service Desk and provided timely resolution.
- Support Microsoft Windows, Mac OS, and mobile device platforms (iOS/Android).
- Basic knowledge and troubleshoot Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
- Basic knowledge of user account management in Azure Active Directory, Microsoft 365, and other internal systems.
- Basic knowledge of Security tools like Zscaler, crowdstike, Zoho, TeamViewer etc.
- Install, configure, and maintain end-user hardware and software.
- Document incidents, problems, and resolutions within the ITSM platform.
- Collaborate with L3 teams or vendors for unresolved issues.
- Participate in IT projects including deployments, upgrades, and migrations.
- Follow IT policies, procedures, and security guidelines.
- Maintain knowledge base articles and user documentation.
- Provide guidance and mentorship to L1 team members when needed.
- 2–3 years of experience in a similar IT support role.
- Strong troubleshooting skills in Windows 10/11, Microsoft 365, and common business applications.
- Basic Azure Active Directory, DNS, DHCP, and Group Policy.
- Basic knowledge of networking basics (TCP/IP, VPN, LAN/WAN).
- Basic understanding of service desk processes and ticketing systems.
- Excellent communication and interpersonal skills.
- Any Relevant Computer Hardware networking certifications
- Familiarity with endpoint security tools (e.g., antivirus, EDR, Zsclaer etc).
- Strong Communication service orientation
- Logical thinker with attention to detail
- Ability to work independently and collaboratively
- Eagerness to learn and grow within the IT team
Similar Jobs
View All
1 Day ago
Lead Python Developer
Information Technology
- 8 - 12 Yrs
- Anywhere in India/Multiple Locations
My Client is revolutionizing the hospitality industry by transforming how businesses manage their finances through cutting-edge Accounts Payable automation. Our mission? To eliminate manual work from business expenses and empower operators with real-...
2 Days ago
Business Analyst I, DeviceOS
Information Technology
- Chennai, Tamil Nadu, India
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DescriptionAmazon is looking for a data-savvy professional to crea...
2 Days ago
IT Support Mgr II
Information Technology
- Chennai, Tamil Nadu, India
This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. DescriptionAre you passionate about helping people solve IT proble...
2 Days ago
EverestDX - Senior Python Developer
Information Technology
- Chennai, Tamil Nadu, India
Job Title : Sr. Python DeveloperJob Location : Hyderabad Type : Full : 8+ Period : Immediate to 15 days joiners are highly : Design, develop, and maintain scalable Python applications and AI-powered solutions. Collaborate with cross-functional tea...
2 Days ago
.NET Application Developer
Information Technology
- Chennai, Tamil Nadu, India
🌟 We're Hiring: .NET Application Developer! 🌟We are looking for a skilled .NET Application Developer with at least 5 years of experience to join our dynamic team. The ideal candidate will have a strong background in developing robust applications us...
2 Days ago
Full Stack Developer - Node.js/React.js
Information Technology
- Chennai, Tamil Nadu, India
Designation : Full Stack Developer( React.js+ Node.js)Job Location : PrabhadeviJob Day & Timing : Mon - Fri , 9 AM -6 PMJob Description Perform hands-on computer program improvement, counting composing code and unit tests, doing verification of co...
2 Days ago
Sr. Test Engineer - QA Job
Information Technology
- Chennai, Tamil Nadu, India
We use cookies to offer you the best possible website experience. Your cookie preferences will be stored in your browser’s local storage. This includes cookies necessary for the website's operation. Additionally, you can freely decide and change any...
2 Days ago
QA Engineer
Information Technology
- Chennai, Tamil Nadu, India
Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ emp...
Talk to us
Feel free to call, email, or hit us up on our social media accounts.
Email
info@antaltechjobs.in