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3 Weeks ago

Senior Technical Support Engineer

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Hyderabad, Telangana, India
Manufacturing & Industrial
Full-Time
Umbrella Infocare

Overview

Job Title: IT Level 2 Support Engineer

Location: [DELHI / Office ]

Job Type: [Full-Time / 9:30 to 6:30

Experience Level: 2–3 years

Reports To: IT Manager

Key Responsibilities

  • Provide Level 2 support for laptops, printer, software, Audio Video and network-related small ongoing issues.
  • Troubleshoot escalated technical issues from the Service Desk and provided timely resolution.
  • Support Microsoft Windows, Mac OS, and mobile device platforms (iOS/Android).
  • Basic knowledge and troubleshoot Microsoft 365 apps (Outlook, Teams, SharePoint, OneDrive).
  • Basic knowledge of user account management in Azure Active Directory, Microsoft 365, and other internal systems.
  • Basic knowledge of Security tools like Zscaler, crowdstike, Zoho, TeamViewer etc.
  • Install, configure, and maintain end-user hardware and software.
  • Document incidents, problems, and resolutions within the ITSM platform.
  • Collaborate with L3 teams or vendors for unresolved issues.
  • Participate in IT projects including deployments, upgrades, and migrations.
  • Follow IT policies, procedures, and security guidelines.
  • Maintain knowledge base articles and user documentation.
  • Provide guidance and mentorship to L1 team members when needed.

Required Skills & Qualifications

  • 2–3 years of experience in a similar IT support role.
  • Strong troubleshooting skills in Windows 10/11, Microsoft 365, and common business applications.
  • Basic Azure Active Directory, DNS, DHCP, and Group Policy.
  • Basic knowledge of networking basics (TCP/IP, VPN, LAN/WAN).
  • Basic understanding of service desk processes and ticketing systems.
  • Excellent communication and interpersonal skills.

Preferred Qualifications

  • Any Relevant Computer Hardware networking certifications
  • Familiarity with endpoint security tools (e.g., antivirus, EDR, Zsclaer etc).

Soft Skills

  • Strong Communication service orientation
  • Logical thinker with attention to detail
  • Ability to work independently and collaboratively
  • Eagerness to learn and grow within the IT team

Location: New Delhi - ESPL, New Delhi, Delhi, India (IN002 - EMBI
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