Senior Technical Support Engineer, Trilogy (Remote) - $60,000/year USD

Ready to revolutionize technical support? Forget everything you know about traditional customer service – we're rewriting the rulebook.

At Trilogy, we've transformed support into a high-stakes puzzle-solving adventure. Our AI handles the routine, leaving you to tackle the most intellectually challenging cases across our suite of 100+ enterprise software products. Think of it as technical support's special forces division.

This isn't your typical "ease into it" role. We're looking for technical warriors who thrive under pressure, learn at lightning speed, and solve complex problems without hand-holding. If you need a safety net or extensive training wheels, this isn't your arena.

But if you're the type who gets excited by seemingly impossible challenges and wants to push the boundaries of what's possible in technical support, you've found your calling. Ready to join the elite? Show us what you've got.

What You Will Be Doing

You'll be the human intelligence behind our AI powerhouse, focusing on:

• Cracking the toughest technical puzzles that even our advanced AI can't solve
• Elevating our AI capabilities by bridging knowledge gaps and improving system intelligence
• Delivering solutions that become tomorrow's AI-powered automated responses
  
  

What You Won’t Be Doing

• Enjoying a leisurely onboarding process - we expect mastery of multiple products within your first month
• Running to management for solutions - this role demands self-sufficiency and independent problem-solving prowess
  
  

Senior Technical Support Engineer Key Responsibilities

Your mission is to create seamless harmony between human expertise and AI capabilities, specifically:

• Masterfully handling complex technical challenges that push beyond current AI limitations
• Contributing to the continuous evolution of our AI support system
• Delivering solutions that set new standards in enterprise software support
  
  

Basic Requirements

• Geographic requirement: Must be located in the Americas (North or South)
• Professional background: 4+ years of battle-tested experience in technical support or engineering
• AI expertise: Advanced command of generative AI tools, including workflow automation and custom GPT development (basic prompt engineering won't cut it)
• Self-reliance: Proven ability to overcome obstacles independently
• Learning agility: Capacity to master new technologies and concepts rapidly
  
  

About Trilogy

Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer-facing designs. Our incubation of new businesses ranges from entirely new moon-shot ideas to rearchitecting existing projects for today's modern cloud-based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds.

There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you!

Working with us

This is a full-time (40 hours per week), long-term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult www.crossover.com/help-and-faqs for more details on this topic.

Crossover Job Code: LJ-3330-LK-COUNTRY-SeniorTechnica1