Coimbatore, Tamil Nadu, India
Information Technology
Full-Time
ESP Global Services
Overview
The ServiceNow Business Analyst is responsible for capturing customers' business processes and desired outcomes across various ServiceNow implementation projects. The Senior Business Analyst will manage customer outcomes on complex level projects.
What You Will Be Doing
What You Will Be Doing
- Conduct workshops and lead multiple implementations from a customer strategy standpoint
- Define customer needs, determine strategies, develop plans/proposals and make recommendations around customer's internal processes and functions for improved efficiency and effectiveness
- Own business requirements and agreement of priorities with clients/end users
- Conduct impact analysis on existing business process and function
- Produce functional specifications, wireframes, and mock-ups for delivery teams
- Partner with technical team to conduct demos and show & tells with client end users
- Contribute to writing test scripts including acceptance criteria
- Facilitate testing/UAT and obtain agreement on priorities with client / end users
- 4-7 years of of experience working in a business-related position
- Strong knowledge of business process architecture principles for cloud-based platforms
- Knowledge and exposure to the ServiceNow platform preferred
- Exposure to Technology workflows, such as ITSM, CSM and ITOM desirable
- Strong written and verbal communication skills
- Ability to assess and mitigate risk
- Strong leadership capabilities
- Effective facilitation, coaching and mentoring skills with ability to motivate a team
- Strong problem-solving skills; ability to simplify complex situations
- Strong relationship management skills with all levels
- Ability to deliver a high degree of customer satisfaction
- Comfortable working in a matrixed organization
- Comfortable working with ambiguity and change
- A four-year undergraduate degree in Computer Science, Computer Engineering, Information Systems or demonstrated work experience
- ServiceNow Certified System Administrator (CSA),
- ServiceNow Certified Implementation Specialist (CIS)
- ITIL Foundations
Similar Jobs
View All
3 Hours ago
Java Full Stack Developer
Information Technology
- 1500000 - 3000000 INR - Annual
- 8 - 12 Yrs
- Bangalore
Job Title: Senior Java Full Stack Developer
Experience: 8+ Years
Location: Bangalore
Job Summary:
We are looking for a highly skilled Senior Java Full Stack Developer with strong expertise in building scalable, high-performance app...
5 Hours ago
Software Tester (Manual + Automation)
Information Technology
- 3 - 7 Yrs
- Anywhere in India/Multiple Locations
Job Opening: Software Tester (Manual + Automation) Contract Role
Position: Software Tester (Manual + Automation)
Engagement: Contract (69 Months)
Location: Remote
Experience Required: 3+ Years
Key Responsibilities:
Develop and execute test ...
6 Hours ago
DevSecOps Engineer
Information Technology
- 7 - 8 Yrs
- Anywhere in India/Multiple Locations
Experience: 7 + years
“Reflections Engineers are innovators and problem-solvers, building solutions in risk management,
big data, mobile and more. We look for creative collaborators who evolve, adapt to change and thrive
in a fast-paced global e...
7 Hours ago
Angular Developer
Information Technology
- 15 - 26 INR - Annual
- 8 - 12 Yrs
- Bengaluru
Angular Developer – Roles & Responsibilities
Develop dynamic, responsive, and interactive web applications using Angular 15+ and TypeScript.
Build reusable UI components and manage application state using RxJS and NgRx.
Integ...
9 Hours ago
Data Scientist
Information Technology
- 1400000 - 1600000 INR - Annual
- 3 - 6 Yrs
- Anywhere in India/Multiple Locations
Job Description:
We are seeking a highly skilled and innovative Data Scientist to join our dynamic and forward-thinking team. This role is ideal for someone who is passionate about advancing the fields of Classical Machine Learning, Conversati...
1 Day ago
SDE lll
Information Technology
- 4 - 5 Yrs
- Anywhere in India/Multiple Locations
Software Development Engineer III - Full Stack
About the Role:
We are looking for an experienced software engineer with strong technical and communication
skills who has developed full stack web apps, created solid APIs and beautiful interfaces ...
1 Day ago
Lead Engineer ( Full stack )
Information Technology
- 6 - 9 Yrs
- Anywhere in India/Multiple Locations
Lead Engineer
Remote
About the Role:
In this role, you will build the importer that moves entire automation systems in one click. Solve
complex data problems. Open new markets at scale.
Our automation platform handles 12B+ actions/month and...
1 Day ago
AVP - AI Security
Information Technology
- 6 - 10 Yrs
- Mumbai
Role Overview
We are seeking a proactive and technically strong VP, Cybersecurity to lead security assurance for our AI Security products. This individual will ensure that our AI Security offerings — designed to protect customer AI systems — are t...
Talk to us
Feel free to call, email, or hit us up on our social media accounts.
Email
info@antaltechjobs.in