ServiceNow Business Analyst/ Trainer

Overview

We are seeking a highly skilled and motivated ServiceNow Business Analyst/ Trainer to join our dynamic team.

In this role, you will be responsible for analyzing business requirements, mapping them to ServiceNow functionality, and delivering high-quality training to users.

You will work closely with business stakeholders, IT teams, and end-users to ensure that ServiceNow solutions are effectively implemented and that the team is well-equipped to use the platform.

Key Responsibilities:

- Work closely with business stakeholders to gather, analyze, and document business requirements for ServiceNow implementations and enhancements.

- Map business requirements to ServiceNow features and functionalities, ensuring alignment with organizational goals.

- Configure ServiceNow modules (such as Incident Management, Problem Management, Change Management, etc.) based on business needs.

- Create and deliver comprehensive training programs to end-users on how to navigate and utilize ServiceNow effectively.

- Develop user documentation and training materials, including user guides, FAQs, and video tutorials.

- Conduct training sessions, both in-person and virtual, ensuring users are comfortable and proficient in using ServiceNow.

- Assist with testing and troubleshooting during ServiceNow deployments and updates.

- Provide ongoing support to users post-implementation, answering questions and resolving issues related to ServiceNow.

- Collaborate with technical teams to ensure effective integration of ServiceNow with other systems and tools.

- Continuously identify opportunities for process improvements and automation within ServiceNow.

Required Qualifications:

- Proven experience as a Business Analyst with a focus on ServiceNow

- Hands-on experience with ServiceNow platform (modules like Incident Management, Service Catalog, CSM, Change Management, etc.).

- Strong understanding of business processes and how they map to ServiceNow functionality.

- Experience in designing and delivering training programs for end-users, with excellent presentation skills.

- Ability to simplify complex concepts and communicate them to non-technical users effectively.

- Strong problem-solving skills and attention to detail.

- Excellent communication, organizational, and interpersonal skills.

- Ability to work independently and as part of a collaborative team.

- Experience with Agile methodologies and project management tools is a plus.

Preferred Qualifications:

- ServiceNow Certified System Administrator or other relevant certifications.

- Experience in ITIL or similar frameworks.

- Background in technical writing and creating training documentation.

- Previous experience working in an enterprise-level environment

Job Types: Full-time, Permanent

Pay: ₹800,000.00 - ₹1,000,000.00 per year

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: Remote