ServiceNow Manual/Automation Tester

Job Summary :-

We are looking for a highly skilled ServiceNow Manual/Automation Tester to join our team. The ideal candidate will be responsible for ensuring the quality, stability, and reliability of ServiceNow applications through a combination of manual and automated testing. This role requires strong analytical skills, attention to detail, and expertise in testing methodologies to identify and resolve defects.

Key Responsibilities :-

• • Collaborate with cross-functional teams to gather testing requirements and specifications.
  • Define test objectives, scope, and acceptance criteria for ServiceNow applications.
  • Develop test strategies and execution plans for both manual and automated testing.
Manual & Automation Testing Execution:

• • Design and execute manual test cases, test scenarios, and test scripts for various ServiceNow modules.
  • Develop and maintain automated test scripts using industry-standard frameworks (e.g., Selenium, Appium, or similar tools).
  • Perform functional, regression, system integration, and performance testing to validate platform enhancements and upgrades.
  • Ensure cross-browser compatibility and mobile responsiveness in ServiceNow applications.
Defect Management & Troubleshooting:

• • Identify, document, and report bugs, defects, and anomalies using defect tracking tools.
  • Work closely with developers, architects, and stakeholders to investigate and troubleshoot issues.
  • Conduct root cause analysis to prevent recurring defects.
Continuous Improvement & Process Optimization:

• • Enhance testing methodologies, frameworks, and automation scripts to improve test coverage and efficiency.
  • Stay up-to-date with the latest trends, best practices, and advancements in ServiceNow testing.
  • Recommend and implement process improvements to optimize testing workflows.
Documentation & Reporting:

• • Maintain accurate test documentation, reports, and test artifacts for audits and compliance.
  • Provide test summary reports, test execution status updates, and defect tracking reports to stakeholders.

Required Skills & Qualifications :-

• Proven experience as a Manual/Automation Tester, specifically testing ServiceNow applications.
• Strong understanding of ServiceNow platform functionalities and modules (ITSM, ITOM, HRSD, or other relevant modules).
• Experience in designing, executing, and maintaining manual and automated test cases.
• Proficiency in test automation frameworks such as Selenium, Appium, or similar tools.
• Solid knowledge of testing methodologies, software testing life cycle (STLC), and defect management best practices.
• Familiarity with test management tools like JIRA, TestNG, QTest, or HP ALM.
• Strong analytical and problem-solving skills to diagnose and resolve defects.
• Ability to work independently and within a team-oriented environment.
• Excellent communication skills to collaborate with developers, business analysts, and other stakeholders.

Preferred Qualifications :-

• Experience in API testing for ServiceNow integrations using tools like Postman or SOAP UI.
• Knowledge of ServiceNow Automated Test Framework (ATF) for native ServiceNow testing automation.
• Exposure to ITIL best practices and ServiceNow development methodologies.
• Experience working in Agile/Scrum environments with CI/CD pipelines.
• Prior experience in performance and security testing of ServiceNow applications.

Why Join Us? :-

• Opportunity to work with a leading ServiceNow team on enterprise-level projects.
• Exposure to the latest ServiceNow innovations and automation tools.
• A supportive environment that encourages continuous learning, skill development, and career growth.
• Hands-on experience in test automation, ServiceNow workflows, and ITSM processes.
• Competitive compensation with opportunities for certifications and training programs.