ServiceNow Program Manager / Scrum Master

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities may include the following and other duties may be assigned.

• Role overview
  
  
  

The ServiceNow is an enterprise platform with over 30 different applications and over 500 individual enhancements and projects per year. We are looking for an experienced program manager who can build project from strategic roadmaps and can deliver these within time and budget– some in waterfall and others via agile scrum methodologies. It is essential to manage budgets and to end and own the communication with a variety of stakeholders on all levels.

Strategy

• Works independently to develop and implement project and portfolio management fundamentals for larger programs.
• Demonstrate a good understanding of aligning programs to client strategies. In order to support in delivery of these strategies, being able to design and develop execution roadmaps and solutions that are tailored to customer’s needs as well as to technology standards and total cost of ownership.
• Implements strategic goals established by IT related to platform, legacy tech debt and financial items.
• Continuous Improvement: Stay informed about ServiceNow platform updates, industry best practices, and emerging technologies. Identify opportunities for improvements.
• Conducts briefings with senior leaders within IT priorities, efficiency and automation.
  
  
  

Product Management

• Accountable for leading and driving the direction, roadmap and development of the ServiceNow Platform, including all new enhancements, upgrades and performance improvements.
  
  
  

Financial Management

• Understanding and driving cost and value benefits for Medtronic, IT and the customers in designed the “best” solution.
• Independently manage the entire portfolio’s financial management of estimation, funding, chargeback and actuals.
  
  
  

Delivery / Execution

• Independently manage the entire portfolio across several clients and proactively plan demand prioritization, manage resource needs, business and IT readiness.
• Applies judgement to deliver outcomes, evaluating a range of potential solutions, considering the impact on customers, cost and risk.
• Ability to independently manage and resolve problems that span a wide range of difficulty and unique issues across functions and / or businesses.
• Develops solutions to unique issues. Improves upon existing processes and systems using significant conceptualizing, reasoning and interpretation.
• Owns ServiceNow backlog, prioritize features and ensure timely delivery of high-quality solutions, ensuring that delivered solutions meet the specified requirements and align with best practices.
• Assignments are often self-initiated. Determines and pursues courses of action necessary to obtain desired results.
  
  
  

Business Relationship Management

• Recognized Subject Matter Expert in Program and Project Management, waterfall and agile delivery methodologies - and be able to confidently guide and advise stakeholders at all levels.
• Interacts with internal and external customers and vendors at various levels, including executive leadership, on significant matters.
• Stakeholder communications: Maintain open and transparent communication with stakeholders, providing regular updates on project and delivery progress, timelines and addressing any concern.
  
  
  

Critical Skills Needed

• Ability to work in a high-pressure environment across multiple clients via negotiation and influencing to reach understanding or agreement
• Ability to manage delivery of many work items in parallel, at different stages and changing priorities
• Confidently manages large, moderately complex initiatives of strategic importance to the organization, involving large cross-functional teams
• Work experience in complex organizations with multi-sourced (MSP) delivering mode
• Strong written and verbal communication skills to communicate and engage with all levels of the organization
• Frequently provides guidance, coaching and training to other employees
• Service mentality, teamwork and collaboration – this position will engage with many other teams and leaders
• Strong documentation skills and eye for detail and quality
• Leadership, relationship, decision making and influencing skills during periods of considerable organizational stress (reprioritization of stakeholder demand)
  
  
  

Requirements

• Deep knowledge of project management
• Being able to work flexible hours to meet US and Europe based stakeholders
• Requires a Baccalaureate degree and minimum of 10 years of relevant experience, or advanced degree with a minimum of 8 years of relevant experience
  
  
  

SPECIALIST CAREER STREAM: Typically an individual contributor with responsibility in a professional discipline or specialty. Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent delivering and overseeing the projects – from design to implementation - while and adhering to policies, using specialized knowledge and skills normally acquired through advanced education.

DIFFERENTIATING FACTORS

Autonomy: Recognized expert, managing large projects or processes.

Exercises considerable latitude in determining deliverables of assignments, with limited oversight from manager.

Coaches, reviews and delegates work to lower level specialists.

Organizational Impact: Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results.

May manage large projects or processes that span outside of immediate job area.

Innovation and Complexity: Problems and issues faced are difficult, moderately complex and undefined, and require detailed information gathering, analysis and investigation.

Develops solutions to moderately complex problems, and/or makes moderate to significant improvements of processes, systems or products independently to enhance performance of job area.

Implements solutions to problems.

Communication and Influence: Represents organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels.

May negotiate with others to reach understanding or agreement, and influence decision-making.

Leadership and Talent Management: Typically provides guidance, coaching and training to other employees within job area.

Typically manages major / moderately complex projects, involving delegation of work and review of work products, at times acting as a team leader.

Required Knowledge and Experience: Requires mastery of a specialty area and full knowledge of industry practices, typically obtained through advanced education combined with experience.

May have broad knowledge of project management.

Requires a Baccalaureate degree (or for degrees earned outside of the United States, a degree which satisfies the requirements of 8 C.F.R.

• 214.2(h)( 4)(iii)(A) and minimum 7 years of relevant experience, or advanced degree with a minimum of 5 years of relevant experience.
  
  
  

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.

Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.

We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here