Site Reliability Engineer (SRE)

The Confirmation operations team, a part of the Service Management organization, provides centralized services for application operations for the Confirmation product suite. Being a Site Reliability Engineer (SRE) as part of our support team, you will play an integral role in providing day-to-day support services involving change, incident and application management for one of our core application suites servicing our Tax and Audit customer base. This position will allow you the opportunity to expand your technical skills while networking with professionals in Data Center operations, technology development and project management teams.

About the Role:

• Become an Expert Site Reliability Engineer (SRE): Master best practices in site reliability engineering and DevOps. Proactively integrate essential non-functional requirements into the product backlog, focusing on high availability, scalability, self-healing, observability, continuous delivery, and security.
• Take the lead in building and maintaining robust monitoring systems for all aspects of infrastructure, microservices, and the platform. Implement a powerful alerting mechanism with cloud-native solutions.
• Deliver top-notch operational support and engineering for distributed platforms, ensuring optimal performance and reliability.
• Communicate Effectively: By actively engaging and collaborating with cross-functional partners and team members, you will clearly articulate your ideas and work together on technical developments.
• Be Innovative: You are empowered to explore new approaches and master new technologies. Your contributions will drive innovation, fuel effective solutions, and ensure seamless end-to-end deliveries.
• Serve as the Go-To Expert for Production Issues: Take charge of troubleshooting and monitoring any production issues until they are resolved. Your effective communication will be crucial, and you will conduct thorough postmortems to implement valuable insights.
• Maintain Infrastructure as Code (IaC) and Continuous Integration/Continuous Deployment (CI/CD): Lead the charge in promoting best practices for our CI/CD processes.
• Commit to Continuous Improvement and Technical Standards: Take the initiative to enhance productivity, monitoring, and tooling, while establishing industry-leading best practices.
• On-Call Rotation: Actively participate in on-call or shift rotations (Level 2) to ensure our systems run smoothly.
  
  
  

About You:

• Bachelor’s degree in computer science or a related field - a must
• A minimum of 4+ years of experience as a DevOps/SRE engineer and cloud engineer with hands-on experience in AWS and Azure cloud technologies.
• Highly skilled in UNIX/Linux-based systems.
• Proven experience in building and operating production cloud-native infrastructure, applications, and services on AWS or Azure.
• Experience or knowledge of container technology, such as Docker, Kubernetes, and Istio service mesh.
• Must have experience using AWS services (such as Cloud Front, EKS, ECS, RDS, Threat detection and other security controls) or Azure services (such as AKS, ACR, Entra ID Network Security Group) or Azure services (such as AKS, ACR, Entra ID Network Security Group).
• Must have 2+ scripting and programming experience (Python, PowerShell, Bash). Experience or knowledge of Observability tools: Datadog, CloudWatch, Azure Monitor
• Experience or knowledge with Version Control and CI/CD (Git/ Azure DevOps / JFrog Artifactory)
• Experience or expertise in writing Infrastructure as Code (IaC) (Terraform / CloudFormation / Argo CD / other)
• Knowledge of VMware, MS SQL will be advantageous.
  
  
  

What’s in it For You?

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
  
  
  

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com.