SME/BUSINESS ANALYST

Overview

Responsibilities

· Responsible for defining, developing, and improving process at a strategic domain or value stream level

· Responsible for the development, implementation, administration, and measurement of unified process improvement initiatives

· Collaborate across resources to ensure the domain or value stream level processes align with end to end and cross functional processes

· Analyze, define, and own processes at the enterprise level, including the definition of process owners, metrics and roadmap of key gaps and improvement areas

· Identify and implement process improvement and execute on continuous process improvements through metrics and scorecard reporting

· Provide functionality and process walk-throughs of current and future state processes

· Collaborates with enterprise program leadership and business domain leadership to design and implement future state processes that achieve program goals, and end-to-end process re-engineering objectives

· Accountable for analyzing, defining, documenting, and owning current and future state processes and related roadmaps and process performance metrics

· Analyze and solve for basic to moderately complex functional and cross-functional dependencies

· Creates Use Cases to model desired outcomes for systems and process to address based on applicable operational scenarios

· Analyzes program/project objectives to establish effective success measures via operational performance, desired outcomes, and the customer experience

· Establishes goals, baselines, and reports performance throughout the project lifecycle

· Implements control plans to ensure the business is effectively monitoring solutions for sustained improvement and compliance

· Provides executive level leadership with project status reports, feedback, and analysis, including early warning indicators of projects risks and mitigation plans

· Effectively identifies and manages project stakeholders at all levels to prepare organizations for change, understand and mitigate resistance, and develop and implement communications plans.

Job Type: Full-time

Benefits:

• Work from home

Schedule:

• Evening shift
• Night shift

Application Question(s):

• What would be your NP?

Experience:

• Business Process Reengineering: 4 years (Preferred)
• Documentation & Modeling: 4 years (Preferred)
• MS Visio, Power BI/Tableau : 4 years (Preferred)
• JIRA/Confluence project tracking, Celonis, Signavio): 4 years (Preferred)

Work Location: Remote