Software Developer - L3 Engineer

Introduction

About Business Unit

IBM Systems helps IT leaders think differently about their infrastructure. IBM servers and storage are no longer inanimate - they can understand, reason, and learn so our clients can innovate while avoiding IT issues. Our systems power the world’s most important industries and our clients are the architects of the future. Join us to help build our leading-edge technology portfolio designed for cognitive business and optimized for cloud computing.

Wonder if IBM is the one for you? :

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBM

IBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Your Role And Responsibilities

• Provide L3 support for applications written in GoLang, ensuring high availability and reliability.
• Analyze application behavior, parse system/application logs, and troubleshoot issues to identify and resolve root causes.
• Collaborate with development teams to resolve bugs and implement fixes or workarounds where needed.
• Enhance support scripts to automate and streamline log analysis and issue detection.
• Maintain knowledge base articles and documentation for known issues, fixes, and standard operating procedures.
• Support deployment and release activities, ensuring smooth transition of code to production environments.
• Engage with stakeholders to gather issue details, communicate resolutions, and set proper expectations.
  
  

Preferred Education

Master's Degree

Required Technical And Professional Expertise

• Strong hands-on experience in GoLang, particularly in understanding and debugging Go applications.
• Solid understanding of log structures, log parsing, and log management tools.
• Strong debugging and problem-solving abilities in complex environments.
• Familiarity with microservices, REST APIs
• Ability to work in a fast-paced environment and handle critical production issues with urgency.
• Excellent communication and collaboration skills