Software Engineer - CRMA

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

The Salesforce Developer will design, develop, and implement SaaS-based Application, Data, and Integration Engineering solutions that run our internal business, as well as evaluate existing components or systems to determine integration requirements and to ensure final solutions meet organizational needs. This is a hands-on role and requires deep Salesforce configuration & customization knowledge, integration experience and sound judgment in order to effectively plan and deliver. Over time, the successful candidate will own one or more tracks of Salesforce Operations and be required to lead or direct the work of others. A wide degree of creativity and latitude is expected! DocuSign is growing at an extraordinary pace across all vectors, providing an enormous opportunity for professional growth in this position.

This position is an individual contributor role reporting to the Director, Enterprise Applications.

Responsibility

• Design, build, test, deploy, and maintain solutions on the Salesforce platform and other supporting technologies
• Implement Salesforce solutions that adhere to platform best practices and perform peer code reviews including custom platform development (Apex, Visualforce, Lightning Web Components), integrations with back office systems (often through the use of middleware tools) and data migrations
• Work with internal business team customers to gather requirements to deliver innovative solutions that meet needs with respect to functionality, performance, scalability, reliability and realistic implementation schedules
• Assist in the estimation of work effort, determination of required resources, and set a realistic schedule for development with project leadership
• Evaluate existing components or systems to determine integration requirements and ensure final solutions meet organizational needs and the scalability of the solutions
• Seek out opportunities to utilize Salesforce to improve processes and productivity, make recommendations to support an organization scaling at a rapid pace, and help in removing technical debt that might impact the performance of the Salesforce Org
• Collaborate with Software Engineers to deliver software projects using development processes such as Agile/Scrum.
• Work cross-functionally with other engineering teams such as product management, interface development, and
• Integrate other systems into Salesforce or from Salesforce to other products
• Debug high-priority bugs and implement a fix if necessary which might affect Integrations or functionality of the user interface
• Have the Hands-on experience in handling data flows, recipes, and security predicates of datasets
• Have an extensive expertise understanding and designing using Einstein Analytics
  
  

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• Bachelor’s Degree in Computer Science, Management Information Systems, or a related field
• 8+ years of experience in IT applications emphasizing Salesforce.com configuration, customization, and support
• 5+ years of experience developing Salesforce Apex Classes, Controllers, Triggers, Visualforce, Web Services
• Experience with Salesforce integrations using scripted data loader, web services, cloud or on-premise middleware (Platform Events, Informatica, Tray.io, etc.)
• Experience with CI/CD tools (GitHub, Jenkins, Salesforce CLI, etc.) for Salesforce
• Experience working with Salesforce Sales Cloud , Service Cloud, and Experience Cloud (Communities)
• 2+ years of Salesforce Einstein Analytics (Tableau CRM) and CRM Analytics experience
• Salesforce Platform Developer 1 certification (PD1)
• Salesforce Platform Developer 2 certification (PD2)
• Experience working with Einstein Discovery, Machine Learning, Prediction, and working knowledge on R Language
• Experience building Aura and/or Lightning Web Components
  
  

Preferred

• Demonstrated understanding of requirements gathering, creating/deploying solutions to end users
• Tableau CRM & Einstein Discovery Consultant certification.
• Experience supporting Salesforce instances with 5000+ users
• Proficiency in defining intuitive, insightful, actionable, and compelling Einstein Analytics reports and dashboards
• Experience with Salesforce/SaaS applications like Eloqua, D&B Optimizer, ZoomInfo, and Outreach
• Superior communication and interpersonal skills
• Extensive expertise in understanding and designing using Einstein Analytics
• Proficiency in defining intuitive, insightful, actionable, and compelling Einstein Analytics reports and dashboards
• Hands-on experience in handling data flows, recipes, and security predicates of datasets
• Ability to install app exchange apps and follow through with a vendor for any troubleshooting
  
  

Life at Docusign

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

We each have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange ideas openly, to build lasting relationships, and to do the work of their life. Best of all, you will be able to feel deep pride in the work you do, because your contribution helps us make the world better than we found it. And for that, you’ll be loved by us, our customers, and the world in which we live.

Accommodation

Docusign is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@docusign.com.

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

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