Software Engineer - E4 - Backend (SDE-II Equivalent)

Who are we?

Founded in 2014 by Khadim Batti and Vara Kumar, Whatfix is a leading global B2B SaaS provider and the largest pure-play enterprise digital adoption platform (DAP). Whatfix empowers companies to maximize the ROI of their digital investments across the application lifecycle, from ideation to training to the deployment of software. Driving user productivity, ensuring process compliance, and improving user experience of internal and customer-facing applications.

Spearheading the category with serial innovation and unmatched customer-centricity, Whatfix is the only DAP innovating beyond the category, positioning itself as a comprehensive suite for GenAI-powered digital adoption, analytics, and application simulation. Whatfix product suite consists of 3 products - DAP, Product Analytics, and Mirror. This product suite helps businesses accelerate ROI on digital investments by streamlining application deployment across its lifecycle.

Whatfix has seven offices across the US, India, UK, Germany, Singapore, and Australia and a presence across 40+ countries.

Customers: 700+ enterprise customers, including over 80 Fortune 500 companies such as Shell, Microsoft, Schneider Electric, and UPS Supply Chain Solutions.

Investors: Raised a total of ~$270 million. Most recently Series E round of $125 Million led by Warburg Pincus with participation from existing investor SoftBank Vision Fund 2. Other investors include Cisco Investments, Eight Roads Ventures (A division of Fidelity Investments), Dragoneer Investments, Peak XV Partners, and Stellaris Venture Partners.

• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the “Top 50 Indian Software Companies” as per G2 Best Software Awards.
• Recognized as a “Leader” in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The only vendor recognized as a Customers’ Choice in the 2024 Gartner® Voice of the Customer for Digital Adoption Platforms has once again earned the Customers’ Choice distinction in 2025. We also boast a star rating of 4.6 on G2 Crowd, 4.5 on Gartner Peer Insights, and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500™ North America for Fourth Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 – Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal
• On the G2 peer review platform, Whatfix has received 77 Leader badges across all market segments, including Small, Medium, and Enterprise, in 2024, among numerous other industry recognitions.
  
  

Roles And Responsibilities

• Design, develop, test, ship, and maintain backend features independently, adhering to high engineering standards.
• Break down features into executable tasks, ensuring timely delivery within sprint cycles
• Write clear, concise, and well-tested code using Java and Spring Boot, aligned with platform capabilities.
• Ensure end-to-end ownership of features, including design documentation, testing, deployment, monitoring, and post-release improvements.
• Monitor production behavior of owned features and proactively address issues with appropriate automation and runbooks.
• Participate in and conduct code reviews that are constructive, standards-compliant, and improve team code quality.
• Collaborate closely with customer-facing teams to debug production issues and improve overall system stability.
• Align with other teams on design and integration points when touching external codebases.
• Leverage generative AI tools to improve productivity and accelerate development tasks.
• Actively contribute to sprint demos and team discussions, sharing progress and insights.
  
  

Requirements:

• 4–7 years of professional backend development experience, ideally in product-based internet companies or startups.
• Strong hands-on experience with Java, Spring Boot, and web services.
• Proven expertise with relational and/or NoSQL databases such as SQL, MongoDB, or Cassandra.
• Experience designing and developing scalable, distributed, and high-availability systems.
• Solid understanding of backend design principles and ability to apply them effectively.
• Strong debugging, problem-solving, and code optimization skills with a focus on performance.
• Familiarity with CI/CD, monitoring, and alerting practices for production systems.
• Exposure to or active use of generative AI tools for coding tasks.
• Fast learner with a self-starter attitude, and a strong focus on code quality and customer impact.
• Excellent written and verbal communication skills, with the ability to collaborate effectively in a team environment.
  
  

Note:

• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;
• We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status