Software Engineer - Engineering Support

Mediaocean is powering the future of the advertising ecosystem with technology that empowers brands and agencies to deliver impactful omnichannel marketing experiences. With over $200 billion in annualized ad spend running through its software products, Mediaocean deploys AI and automation to optimize investments and outcomes. The company's advertising infrastructure and ad tech tools are used by more than 100,000 people across the globe. Mediaocean owns and operates Prisma by Mediaocean , the industry's trusted system of record for media management and finance, Innovid , the world's largest independent ad server and creative personalization platform, as well as Protected , the MRC-accredited ad verification solution for brand safety and fraud detection. Visit www.mediaocean.com for more information.

What You Will Do

Tasks/Duties will include :

• Working to troubleshoot and determine root cause for technical escalations on an enterprise web application
• Troubleshooting issues by going through the log files with a thorough attention to detail
• Provide assistance on medium to high level complexity support inquiries
• Responding quickly and intelligently to production issues and facilitating communication between L1 and Development teams spread across Australia & US
• When the case is unable to be solved within the specified guidelines, pass the case on to the development team for further investigation
• Contribute to the knowledge base and actively use the existing documents in the resolution of support cases
• Properly log documentation regarding support inquiries into the CRM system
• Provide assistance to other team members
• Proactively keep management informed of critical customer issues/concerns
• Working late hours in the evenings, as needed
  
  

Who You Are:

• Hands-on experience in writing basic to medium complex SQL queries for Oracle/MSSQL database
• Basic understanding of Unix Shell scripting
• Experience in debugging java/.net web application and decipher log files to identify root cause
• Relevant work experience supporting an enterprise application
• Above 60%, Engineering or graduation in IT/Comp Sc
• Understands SOP to address customer reported issues
• Very strong communication skill both in written and spoken
  
  

Why Mediaocean?

• Mediclaim Policy (Total Coverage: 7 Lakhs/year). Term Life and Accidental Insurance
• Inclusive workplace environment.
• Professional development opportunities within our Learning & Development programs
• Health Benefits – Health Check-ups, Fitness Activities.
• Belong@Mediaocean affinity based groups of colleagues to create community
• All of these benefits/perks are effective on the date of hire
  
  

We would hate to miss out on your application because you do not meet every requirement – transferrable skills and education will also be considered, so please do not hesitate to apply!

Mediaocean recognizes our true strength and value shine when all our team members feel there is space in the conversation for their voices, thoughts, ideas, perspectives, and concerns. Mediaocean is committed to being an equal opportunity employer, and we consider all applicants regardless of their age, race, color, gender, sexual orientation, ethnicity, religion, national origin, disability, or veteran status.