Software Engineer - Webex Developer Platform Team

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Job Type:

Full-Time, Hybrid Mode (at least 2 days a week in-office – Cessna Campus)

Meet the Team:

At Cisco, we are dedicated to transforming the way people connect and collaborate. Our Webex Developer Platform empowers developers to build on the Webex Suite and Webex Contact Center, enabling seamless integration with third-party tools and enhancing user experiences for various personas including organizational admins, compliance officers, employees, and contact center agents.

Your Impact:

We are seeking a motivated Software Engineer to join our Webex Developer Platform team. In this role, you will contribute to the design and development of advanced collaboration technologies, supporting the creation of AI-powered agentic applications that extend the capabilities of Webex. As part of a collaborative and innovative team, you will help build and enhance public APIs, SDKs, and frameworks, while learning how to integrate AI technologies such as Retrieval-Augmented Generation (RAG) and fine-tuned models.

This is an exciting opportunity for someone passionate about software engineering, eager to learn cutting-edge technologies, and ready to contribute to projects that impact millions of users worldwide.

Responsibilities:

• Development: Support the development and enhancement of Webex Suite and Webex Contact Center features via public APIs, SDKs, and frameworks.
• AI & Agentic Systems: Assist in building agentic systems with RAG capabilities, working alongside senior engineers on fine-tuning models, document ingestion, chunking, and retrieval strategies.
• Productivity Tools: Utilize and provide feedback on coding productivity tools (e.g., Co-pilot, Windsurf, Cursor) and contribute ideas for improving developer workflows.
• Collaboration: Work closely with cross-functional team members to implement solutions, participate in code reviews, and contribute to a culture of innovation and continuous improvement.
• Learning & Growth: Stay current with emerging technologies in AI, collaboration, and cloud development, and proactively seek opportunities to expand your skill set.
  
  

Minimum Qualifications:

• Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
• Experience: 2–5 years of professional experience in software development, preferably in cloud-based or collaboration products.
• Technical Skills:
• Proficiency in at least one programming language (e.g., Python, JavaScript, C++, etc.)
• Experience working with REST APIs and SDKs.
• Familiarity with AI technologies, vector databases, or knowledge management systems is a plus.
• Exposure to tools or frameworks such as LangChain, Ragas, or similar is an advantage.
  
  

Preferred Qualifications:

• Strong problem-solving abilities and eagerness to learn.
• Good communication and teamwork skills.
• Adaptability to a fast-paced, dynamic environment.
  
  

#WeAreCisco

#WeAreCisco where every individual brings their unique skills and perspectives together to pursue our purpose of powering an inclusive future for all.

Our passion is connection—we celebrate our employees’ diverse set of backgrounds and focus on unlocking potential. Cisconians often experience one company, many careers where learning and development are encouraged and supported at every stage. Our technology, tools, and culture pioneered hybrid work trends, allowing all to not only give their best, but be their best.

We understand our outstanding opportunity to bring communities together and at the heart of that is our people. One-third of Cisconians collaborate in our 30 employee resource organizations, called Inclusive Communities, to connect, foster belonging, learn to be informed allies, and make a difference. Dedicated paid time off to volunteer—80 hours each year—allows us to give back to causes we are passionate about, and nearly 86% do!

Our purpose, driven by our people, is what makes us the worldwide leader in technology that powers the internet. Helping our customers reimagine their applications, secure their enterprise, transform their infrastructure, and meet their sustainability goals is what we do best. We ensure that every step we take is a step towards a more inclusive future for all. Take your next step and be you, with us!