Software Engineer, Development

Responsibilities

• Understand how the product works and how it is used by customers.
• Implement solutions or fix the issue that meet the specific needs of the client, involving technical configurations or integrations.
• Interact with partners/customers on/ off-site to troubleshoot issues, provide workarounds by leveraging your software development skills.
• Assisting with the implementation process, troubleshooting issues, and successful code deployment.
• Exposure on Rest API's.
• Azure knowledge (Service Bus, App Inside, Hang fire, redis cache, etc).
• Should be able to guide ASE/SE for quicker resolutions
• Should achieve productivity goal for the tech team
• Should be able to drive initiatives for productivity and ticket resolution quality improvement
• Work on providing innovative ideas to improve ticket closure quality.
• Understand and fulfil enhancement requests received via customer use-cases.
• Should be able to contribute on knowledge base articles for both customer/partner and internal staff to reduce troubleshooting time and drive faster issue resolution.
• Provide technical expertise, guidance, mentorship to team members. Participate in hiring processes.
• Provide hot fixes, patches and upgrade deployment support in production and staging environments and work closely with partner team to schedule and test.
• Offer innovative ideas to improve ticket resolution quality.
  
  

Qualifications

• 2-4 years of experience in a Sustaining engineering role.
• Troubleshooting skills on the Microsoft platform, with expertise in C#, ASP.NET, MVC, SQL, Stored Procedures and JavaScript.
• Expertise on Windows Azure and Cloud Computing will be an added advantage.
• Net and Azure certification would be added advantage
• Understanding of any ticketing tool , maintenance & enhancement processes and tools. Ability to follow defined processes.
• Good written and verbal communication skills.
• The ability to be a good listener, and to understand customer issues. Ability to work independently on issues assigned.
  
  

About Us

Icertis is the global leader in AI-powered contract intelligence. The Icertis platform revolutionizes contract management, equipping customers with powerful insights and automation to grow revenue, control costs, mitigate risk, and ensure compliance - the pillars of business success. Today, more than one third of the Fortune 100 trust Icertis to realize the full intent of millions of commercial agreements in 90+ countries.

About The Team

Who we a re: Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners, and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination.

Icertis, Inc. provides Equal Employment Opportunity to all employees and applicants for employment without regard to race, color, religion, gender identity or expression, sex, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Icertis, Inc. complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to careers@icertis.com or get in touch with your recruiter.