Software Engineer II

Software Engineer II

Job Description

Opportunity Summary:

You will join the core development team and be given the opportunity to work on all aspects of our technology stack. From building high-performance connectors enabling the ingestion of terabytes of data to developing and enhancing the core functionalities of our content enrichment product, as well as integrating cutting-edge AI, large language models like ChatGPT, and ML into our processing flow to understand content and queries—ensuring the delivery of the right answer at the right time.

If you are interested in search and information retrieval or love the challenge of highly scalable, highly performing software, you have a place in our team.

What would you do?
The primary responsibility of this position is to actively contribute to the proposal, design, and implementation of advanced functionalities in our suite of enterprise search products. This role entails exploring and integrating new technologies, particularly in artificial intelligence, alongside the development of robust core features of the content enrichment engine, to enhance and innovate features throughout our product line. The individual in this role will work closely with a dynamic team to conceptualize and deliver competitive solutions, ensuring the continuous innovation of our enterprise search products in the market. This requires a proactive problem-solving approach and a commitment to delivering high-quality, forward-thinking products that surpass customer expectations.

You will work primarily in C#/.NET technology, integrating with AWS, Container, and Cloud-based solutions while also engaging with state-of-the-art AI technologies and concepts. This position requires you to be comfortable with distributed systems as well as high performance, multi-threading development best practices, ensuring your contributions align with the latest advancements in artificial intelligence and core system functionality.

What are we looking for?

Technical Skills
The following skills are needed for this role.

Experience:

• 3+ years of C# and .NET experience for web applications
• Strong OOP and design patterns expertise
• Code refactoring and unit testing proficiency
• Experience with distributed, high-performance systems
• Proven ability to lead successful Proof of Concepts (POCs)
• Quick adoption of new third-party technologies, cloud-hosted services, and vendor-provided solutions
• Capability to assess and select the most suitable technologies and services for optimal solutions

Primary Skills: The candidate must possess the following primary skills:

• Technical skills:
  • Advanced C# and .NET skills applied to building scalable web applications
  • Experience designing distributed, high-performance systems with .NET
  • Proven ability to integrate third-party and cloud-hosted services in C#/.NET solutions
  • Experience developing web front-end applications using JavaScript frameworks, HTML and CSS
  • Integrations with 3rd party systems: OAuth, Azure AD, REST API

Secondary Skills: It would be advantageous if the candidate also has the following secondary skills:

• Innovation and AI Exploration:
  • Demonstrated innovative thinking for product enhancements
  • Capability to explore and understand state-of-the-art AI technologies
  • Integration of AI solutions and envisioning new functionalities
  • Ability to demo and sustain proposed features with clear justifications

• User Experience (UX) and Usability:
  • User-centric approach to UX design
  • Usability enhancement based on feedback and best practices
  • Ability to demo and sustain proposed features with clear justifications

Soft Skills:

• A self-starter with great communication and problem-solving skills
• Exceptional troubleshooting and analytical abilities
• Thrives collaborating in a team environment with a diverse range of people
• Passionate about delivering an amazing customer experience
• Able to have a change of mind, and able to change the minds of others
• Writes clearly and concisely
• Capable of working without a company office, with a fully remote team

Growth Skills:

• Possesses a good work ethic; a self-starter with a desire to grow
• Always looking for better ways to get the job done

Qualification

Bachelor’s degree or technical institute degree/certificate in Computer Science, Information Systems, or other related field or equivalent combination of knowledge and experience. This role requires overlap with multiple time zones for planning meetings, status updates etc. on a regular basis. The duration of these overlaps can change depending on the type of meeting. Upland India has the flexibility to manage your working hours accordingly to help in your work-life balance. You can find out more about this during your interview conversation.

Upland Software is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other legally protected status.

About BA Insight

Upland BA Insight provides a search platform enabling organizations to deploy search solutions both internally and for their extranet / internet needs. Our technology stack, incorporating the latest state-of-the-art AI technologies, offers an end-to-end solution for all search needs: from indexing any content source and enhancing ingested content quality to an enhanced search user experience framework. We leverage advanced AI and NLP capabilities to provide the best answer possible to end-users.

Our technology is deployed within many organizations worldwide, ranging from hundreds of users to hundreds of thousands of users, processing hundreds of millions of documents.

About Upland

Upland Software (Nasdaq: UPLD) helps global businesses accelerate digital transformation with a powerful cloud software library that provides choice, flexibility, and value. Upland India is a fully owned subsidiary of Upland Software and headquartered in Bangalore. We are a remote-first company. Interviews and on-boarding are conducted virtually.