Software Engineer II – Automation QA (VoIP, SIP, WebRTC | Python/Java)

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

The Team:

The Test Automation Engineer would be an active member of the Software Quality Engineering Organization, responsible for providing automation and test support for the software releases of Five9.

• This position is based out of one of the offices of our affiliate Acqueon Technologies in India and will adopt the hybrid work arrangements of that location. You will be a member of the Acqueon team with responsibilities supporting Five9 products, collaborating with global teammates primarily based in the United States.
  
  

Responsibilities:

• Automated testing of Five9 product using Python-based automation framework.
• New test script development for end-to-end product testing using the automation framework.
• Test result analysis for executed tests using test framework logs, product logs, and monitoring tools.
• Support and extend the automation framework.
• Develop new automation tools.
• Identify weak points in existing automated processes and workflows, eliminate inefficiencies, and monitor improvements.
• Collaborate with Development, DevOps, and TechOps teams to align goals and priorities for the Test Automation Group.
• Participate in Agile software development initiatives (standups, planning, increment planning) to support innovation and enhancement of automation framework and tools through iterative testing.
  
  

Required Skills:

• Hands-on experience with Python 3x and/or Java.
• Solid understanding of programming techniques and algorithms (OOP, multithreading).
• Proficient with Linux-based OSes.
• Strong knowledge of VoIP, SIP, WebRTC architecture, and microservice-based web technology.
• Hands-on experience with Asterisk or FreeSwitch PBX.
• Network troubleshooting experience (understanding of OSI model, real-time protocols, network management protocols).
• 3+ years of experience in similar automation roles.
• In-depth knowledge of software development processes and testing methodologies.
• Excellent team player with strong analytical and troubleshooting skills.
• Practical experience with MySQL.
• Experience with version control and bug-tracking systems (JIRA, Git, etc.).
  
  

Desirable Skills:

• Experience in REST API automation and/or SDK interfaces (Java, Python, C++, etc.).
• Strong interpersonal, reliable, and communication skills.
• Proactive in exploring new automation opportunities.
• Experience with AWS/GCP automation frameworks for CI/CD processes.
• Experience in test automation for cloud computing solutions (private or public).
• Docker experience and a good understanding of container-based approaches.
• Solid knowledge of Web UI Automation using tools like Selenium.
  
  

Diversity & Inclusion:

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Privacy Notice:

View our privacy policy, including our notice to California residents:

https://www.five9.com/pt-pt/legal

Please Note:

Five9 will never request that an applicant send money as a prerequisite for commencing employment.

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.  The more inclusive we are, the better we are.  Five9 is an equal opportunity employer.

View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal.

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.