Software Engineer II (DevOps)

Overview

Software Engineer II (DevOps)

Overview

Join a dynamic team driving DevOps transformation and supporting critical file transfer products. As a Software Engineer II, you’ll blend hands-on engineering with operational excellence, leveraging automation and best practices to deliver secure, reliable solutions that delight customers.

Key Responsibilities

• Engineering & Coding: Develop, maintain, and optimise components for file transfer products using Python and Java. Contribute to all phases of the software lifecycle, including design, development, documentation, and testing.
• DevOps & Automation: Build and enhance CI/CD pipelines (using tools like Jenkins, Git, Maven, Artifactory, Chef), automate deployments, and champion DevOps best practices across teams.
• Operational Support: Manage Remedy tickets for customer onboarding, file transfers, and incident response. Ensure system availability, capacity, performance, and monitoring are proactively addressed.
• Collaboration: Work closely with developers, operations, and product teams to align product and customer priorities with operational needs. Communicate effectively with stakeholders and mentor junior team members.
• Continuous Improvement: Analyse ITSM activities, provide feedback on operational gaps, and drive automation to reduce manual work. Participate in blameless postmortems and root cause analysis to improve reliability and customer experience.
  
  
  

• Bachelor’s or Master’s degree in Computer Science or related technical field, or equivalent practical experience.
• Strong foundation in algorithms, data structures, and core computer science concepts.
• Proficiency in Python and Java; experience with CI/CD tools (Git, Jenkins, Maven, Artifactory, Chef).
• Experience in Agile environments and object-oriented development/design patterns.
• Strong analytical, problem-solving, and communication skills.
• Ability to automate routine tasks and optimise code for reliability and velocity.
• Experience supporting production systems, incident response, and customer onboarding is a plus.
  
  
  

• Experience with cloud platforms (Azure, AWS, PCF), databases (Oracle/Postgres), and Linux.
• Interest in large-scale distributed systems and risk management.
  
  
  

Culture & Benefits

Thrive in an inclusive, global environment that values diversity, learning, and professional growth. Competitive benefits and rewards programme, flexible work hours, and opportunities for volunteering and development.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.