Sr. Business Analyst (French)

Requirements

Description and Requirements

Ensure execution of projects, analyze and manage budget requirements, review and adjust budget profile, control and ensure critical dates are met, coordinate all activities related to the commissioning of projects, coordinate collaboration of stakeholders into roadblocks resolution, analyze the reports produced by the mechanized systems and take measures if necessary, keep you up to date on the development of new services and new technologies, must work in partnership with all stakeholders in order to deliver projects in multi-projects environment.

Major Responsibilities:

• Manage parallel executions of 20 to 40 projects with multiples deliverables for each of them, differents scopes and priorities
• Manage millions dollar budget allocated to the multiple projects you are responsible by profiling plan spend, tracking actual spend toward your forecast and explaining variances
• Ensure informations relative to the project are well included into project plan
• Schedule and hold the kick-off meeting with the project initiator and all stakeholders.
• Responsible for the project execution by carrying out the budget, tracking critical milestones achievement and supporting teams in resolving roadblock faced during project execution in order to meet the expectations and needs of our customer.
• Coordinate all activities related to the commissioning of deliverables by maintaining contact between the various stakeholders to ensure that everyone performs the tasks assigned to them within the prescribed deadlines.
• Analyze the information available into tools and various reports produced and initiate the necessary actions for the corrections.
• Monitor and document the progress of the projects assigned by updating the systems made available to him.
• Maintain and develop at all times a customer service attitude by establishing positive and professional relationships with external and internal customers by providing quality service, assistance, information and advice to ensure their satisfaction.
• Inform the various partners of any condition affecting or likely to affect the quality of the service by identifying and documenting the problem in order to allow stakeholders to take appropriate action.
• Analyze the more complex problems by studying the elements in question in depth, and by involving the various partners in order to restore the functionality of the operational processes as quickly as possible so that the projects can be carried out.
• Actively supports the stakeholders of projects during major cases by analyzing the various problematic elements and supporting corrective actions to accelerate the solution of the problems.
• Acts as an expert in his field of activity by sharing his expertise with his work colleagues, in order to contribute to perfecting the knowledge and developing the autonomy of the various partners.
• Perform any other related work required by his job or requested by his superior.
  
  
  

Additional Job Description

Work Location: India

Work Shift (IST): Canadian working hours (6:00 PM to 3:00 AM IST )

Experience Level : Mid / Senior Level

Required Skills to Perform the roles & Responsibilities :

• Well versed in English & French (Read, Write and Speak)
• Well structured thinking and capacity for organized actions
• Multi-task environment relative to work capability and delivery requirement
• 2 to 10 years of Budget management and PMO experience in technology deployment (examples: FTTH, IP technology, High Speed Transport, Firewall, Servers, etc.)
• Quick learner and autonomous in their day to day work
• Google Suites knowledge
• SAP and Business Warehouse knowledge/experience
• Eng degree or Technical experiences
• PMP certified are preferred.
  
  
  

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.