Sr. Cloud Network Engineer – Customer Support

Overview

WHO WE ARE:

Aviatrix® is the cloud network security company trusted by more than 500 of the world’s leading enterprises. As cloud infrastructures become more complex and costly, the Aviatrix Cloud Network Security platform gives companies back the power, control, security, and simplicity they need to modernize their cloud strategies. Aviatrix is the only secure networking solution built specifically for the cloud, that ensures companies are ready for AI and what’s next. Combined with the Aviatrix Certified Engineer (ACE) Program, the industry’s leading secure multicloud networking certification, Aviatrix unifies cloud, networking, and security teams and unlocks greater potential across any cloud.

ABOUT THE ROLE: Sr. Cloud Network Engineer - Customer Support

As a Sr. Cloud Network Engineer, you will be a part of Aviatrix's Customer Support team. This position is a critical organization as a part of our customers’ adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software

.You'll guide our customers for quick and consistent adoption, accelerated integrations with our multi-cloud software products, and real-time support and strategy to ensure our customers are satisfied with Aviatrix's products

.
KEY RESPONSIBILITIE

S:· Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise custome

rs· Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality produc

ts· Create knowledge-based contents such as troubleshooting tips and best practic

es· Be the first line of defense in solving customer support requests and coordinating and prioritizing timely resolutions with engineering and solution engineering team

s.· Provide "hands-on" support for the customers to solve production issue

s.· You will bring solutions to the leadership team, feedback on solutions recommende

d.
KEY REQUIREMEN

TS:§ Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar rol

es.§ Solid understanding of networking, Routing, BGP, IPsec VPN, virtualization, Linux, and infrastructure softwa

re.§ Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a pl

us.§ Experience in configuring, testing, and troubleshooting various networking products/solutions (e.g., Cisco ISR routers, ASA firewalls, Meraki, Palo Alto Firewalls, Checkpoint, Juniper, Fortinet, Riverbed, Barracuda, Sonicwall, Aruba, Soph

os)§ Experience with Python, shell scripting, automati

on.§ Experience with security products is a pl

us.§ Ability to multi-task and work in a dynamic environme

nt.§ Availability to provide after-hours support on a scheduled / non-scheduled bas

is.§ BS or MS degree in Computer Science, Math, related technical field or equivalent practical experien

ce.