Pune, Maharashtra, India
Information Technology
Full-Time
Wind River
Overview
Description
Position at Wind River
Responsibilities
Position at Wind River
Responsibilities
- Provide Technical Support to Software Suite: Cloud Platform, Analytics, OpenStack and Conductor
- In depth log debug and analysis
- Support customer KPI’s and SLA’s
- Software Upgrades and Patching
- Emergency Recovery for outages reported by customers
- Maintenance of customer lab environments
- Mentor and train others in the organization
- Document and develop technical content and solutions for knowledgebase
- Bachelor’s degree in a technical field: Computer Science, Engineering, or similar
- Experience working in an external customer facing technical support role
- Experience troubleshooting complex technical issues
- Excellent written and verbal communication skills in English
- Fundamental L2/L3 networking knowledge: network stacks, switching, routing, firewalls, etc.
- Experience working with Linux
- Ability to work in a dynamic, high pressure customer facing environment
- Ability to manage and prioritize numerous customer issues simultaneously.
- Experience with Docker and Kubernetes
- Experience with ELK stack
- Experience working with Telecommunication Providers
- Experience with scripting: Ansible, Bash, Python
- Competitive Benefits Package
- Birthday and Volunteer Time off
- Private life, health and travel insurance
- Flexible working hours
- Employee Assistance program
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