Sr IT Analyst

You will lead production support for integrated supply chain applications across sourcing, procurement, planning, logistics, manufacturing, and aftermarket processes, ensuring continuous operation and high system availability.

Key responsibilities include effectively managing day-to-day critical incidents to successful completion within SLAs, managing escalations including complex/cross functional issues, driving root cause analysis and corrective actions for issues to prevent reoccurrence and reduce future ticket volume, performing change reviews and providing Run manager approvals. You will be expected to demonstrate expertise in ISC-specific business processes and workflows, quickly identifying and resolving issues that impact supply chain.