Sr. Scrum Master

Company Overview

Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.

Our seasoned professionals deliver services based on Milestone’s best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. The result is a sharper focus on business objectives and a dramatic improvement in employee productivity. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.

Job Overview

We are seeking a strong Sr. Scrum Master who can help with a n organizations SAFe Agile Transformation, supporting global technology and business teams. As an Sr. Scrum Master, you will play a critical role in driving the adoption and implementation of SAFe Agile methodologies across the organization. You will work closely with teams and stakeholders to foster a culture of continuous improvement, collaboration, and high performance. Your expertise will help us accelerate our product development cycles, improve quality, and deliver innovative solutions.

The ideal candidate will be responsible for Product Team motivation and innovation. Must have the ability and experience to push, drive, and motivate the product teams for completing all work according to the business value. Must continuously be two steps ahead of the team, and stakeholders.

Key Responsibilities

Scrum Facilitation:

• Guide and coach multiple Scrum teams on the adoption and implementation of Agile/Scrum practices.
• Facilitate all Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives.
• Ensure that Scrum practices are followed, and team members understand and adhere to Agile principles.
  
  

Team Support And Development

• Serve as a mentor and coach to Scrum Masters, Product Owners, and team members.
• Foster a culture of continuous improvement, encouraging teams to experiment, learn, and adapt their processes.
• Support the development of team members by providing feedback, identifying growth opportunities, and promoting professional development.
  
  

Impediment Removal

• Identify and address any impediments that may hinder the team's progress.
• Collaborate with team members and stakeholders to remove obstacles and ensure smooth project execution.
• Escalate issues when necessary to ensure timely resolution.
  
  

Stakeholder Collaboration

• Work closely with Product Owners and other stakeholders to ensure alignment on project goals, priorities, and deliverables.
• Facilitate effective communication between the development team and stakeholders.
• Assist in the development and management of product backlogs, ensuring they are well-groomed and prioritized.
  
  

Process Improvement

• Identify and remove impediments that hinder Agile adoption and team productivity.
• Promote a culture of continuous improvement by encouraging teams to experiment, learn, and adapt their processes.
• Ensure teams maintain compliance with pharma regulatory requirements, including GxPwhere applicable.
  
  

Metrics And Reporting

• Track and analyze key performance metrics to assess team performance and identify areas for improvement.
• Provide regular reports on team progress, sprint outcomes, and overall project status to stakeholders.
• Utilize data-driven insights to recommend and implement process improvements.
  
  

Agile Advocacy

• Promote Agile principles and practices across the organization.
• Lead training sessions and workshops to educate teams and stakeholders on Agile methodologies.
• Stay up to date with industry trends and emerging Agile practices and introduce new ideas to the organization.
  
  

Ceremonies/Events

• Daily Stand-up
• Backlog Refinement (Grooming)
• Sprint Planning
• Sprint Retrospectives
• Demo's
• UAT's
  
  

Tools

• Jira / Jira Align
• Smartsheet
• Confluence
• MS Office 365 (Word, Excel, PowerPoint, Teams)
• OneNote
• WebEx
• Miro
  
  

Qualifications

• 8-12 years of experience working with Agile methodologies, including Scrum, Kanban, and SAFe.
• Demonstrated success as a Scrum Master for newly forming teams, guiding them from startup to maturity.
• Experience working in large-scale organizations with global, multi-geographic team structures.
• Proficiency in Agile collaboration tools such as Jira, Confluence, Azure DevOps, or Rally.
• Advanced communication and facilitation skills with ability to influence and collaborate across organizational levels.
• Proven ability to manage cross-functional dependencies and navigate complex stakeholder landscapes.
• Pharma or life sciences experience preferred, particularly in regulated environments (e.g., GxP).
• PI Planning (Quarterly Planning) experience required.
• Agile certifications such as SAFe Certified ScrumMaster (CSM) or equivalent certification are required.
• Familiarity with pharma-specific projects and product delivery lifecycles.
  
  

Compensation

Estimated Pay Range:

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success.

Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees. 

We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. Our recruitment team is looking forward to meeting you.