Bangalore, Karnataka, India
Information Technology
Full-Time
Birlasoft
Overview
Area(s) of responsibility
Skills: ServiceNow Technical Developer
Experience: 10-15 Years
Job Location: All BSL Locations
Technical / Professional Experience Requirement: 8 years
Skills: ServiceNow Technical Developer
Experience: 10-15 Years
Job Location: All BSL Locations
Technical / Professional Experience Requirement: 8 years
- Expertise in understanding the customer business need and decipher it for technical development in ServiceNow.
- Specialization in designing solutions on ServiceNow platform basis the customer need.
- Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions.
- Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables.
- Experience in ITSM, HRSD and Portal development and design.
- Experience in tracking work items and reporting the progress to different stakeholders.
- Experience in handling escalations from within the team as well as project stakeholders.
- Know how to conduct requirement gathering for ServiceNow implementation.
- Experience in designing Technical (LLD) Design Documents, Training Documents etc.
- Experience in conducting Technical Reviews, End User Trainings.
- Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up.
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