Ahmedabad, Gujarat, India
Information Technology
Other
BirlaSoft
Overview
Country/Region: IN
Requisition ID: 24929
Work Model:
Position Type:
Salary Range:
Location: INDIA - NOIDA- BIRLASOFT OFFICE
Title: Sr Technical Lead-Cloud & Infra Engg
Description:
Area(s) of responsibility
Proactively monitors MCI front-end components (Angular portal app; Web API app; Azure web job) using Dynatrace/Nimsoft tools. Interprets and disseminates the information to a variety of audiences, including support teams and internal leadership.
– Production L2 support – User Tickets, MI’s, Nimsoft Tickets, Daily MCI Production Report and Image Failure Analysis and reporting.
– Monitor Specialist – Monitors Dynatrace Azure Events. Initial research on any alert
– Production L2 support – User Tickets, MI’s, Nimsoft Tickets, Daily MCI Production Report and Image Failure Analysis and reporting.
– Monitor Specialist – Monitors Dynatrace Azure Events. Initial research on any alert
- Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the event’s resolution.
- Performs daily manual checks on MCI volume being processed through various workflow stages (need to be able to query MS SQL Server db).
- Executes automated and manual smoke tests following maintenance and outage recovery periods
- 1+ years in an application monitoring/support related role
- 1+ years using Dynatrace and/or Nimsoft tools
- 1+ years MS SQL server
- 1+ years of combined experience working in Microsoft Azure Cloud PaaS, Agile, CI/CD, DevOps environments.
- Strong communication skills with the ability to capture and articulate technical and non-technical details.
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