Information Technology
Full-Time
Intertec Systems
Overview
Skills:
Contact Center Solutions, Cisco Unified Communications, SIP Protocols, Windows Server, Network Administration, Genesys,
JOB PURPOSE: Support & Implementation of EngHouse CCSP
Responsibilities (includes All Tasks)
Contact Center Solutions, Cisco Unified Communications, SIP Protocols, Windows Server, Network Administration, Genesys,
JOB PURPOSE: Support & Implementation of EngHouse CCSP
Responsibilities (includes All Tasks)
- Working with our customers on providing professional services and technical support;
- Designing and implementing next-generation VoIP-based call center platforms using the CosmoCall Universe product line.
- Independently Conduct /Assist in demos & Proof of Concept of CCU solutions
- Responsible for providing technical support and building on customer relations through timely break-fix and proactive health checks
- Handling technical queries & objections will be a major part of job profile.
- Handling Small projects independently.
- Preparing reports and entering the same in the Helpdesk system, closing the Calls and adhering to Company Policies and Procedures.
- Reporting to TL on daily basis for updating calls situation, escalation requirements, etc.
- Any other reasonable duties that may be required from time to time
- Enterprise Windows ADS & Exchange environment including Windows Migrations, DNS/DHCP.
- MS Platform resilient deployment (Cluster / Load Balance)
- Server Hardware, RAID, Storage Basics
- MS SQL Database Knowledge, Basic Level
- NMS and System Monitoring Knowledge
- Knowledge of Network and Telephony Protocols (TCP/IP, UDP, HTTP, SMTP)
- Protocol Analyzer (Ethereal, Sniffer, NetMon)
- H323, SIP
- Enterprise Backup/Imaging and Anti-Virus solutions, SQL Maintenance Plans.
- LAN/WAN/VLAN/VPN Knowledge
- Server Virtualization Products
- Previous experience in Field Service or Customer Support is an advantage.
- Experience in working on any contact center solutions, preferably Genesys.
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