Staff Software Engineer - Support

Overview

We are seeking a Staff Software Engineer-Support to lead the technical enablement and adoption of Ethos Design System (EDS).

The Staff Software Engineer - Support for EDS is the strategic enabler for the enterprise. You are not just closing tickets; you are a consultant and a problem solver. Working within a cross-functional team of Architects, LSD (Lead System Designers), Developers, Support Engineers, and DevOps, you are the bridge between the platform and the 100+ products that rely on it. You combine the coding depth of a Senior Developer with the empathy of a Customer Success Manager, providing architectural guidance, rapid prototypes, and code-level solutions that unblock teams and accelerate their delivery.

About EDS

EDS is the unified digital platform that powers GE HealthCare’s global software portfolio . It serves as a comprehensive library of reusable UI components, design patterns, and accessibility standards that bridge the critical gap between User Experience (UX) and Engineering. By fostering a philosophy of "reduce, reuse, and recycle," EDS enables hundreds of product teams to eliminate redundant coding and design work. We provide the foundational building blocks that ensure our clinical and operational applications are intuitive, consistent, and accessible, allowing teams to focus on patient safety.

The Mission: Scale and Empowerment:

We are in a phase of hyper-growth, scaling from 15 adopting products to over 100. This requires a leader who thinks like a founder. You must look beyond simple backlog management to think about scale, growth, and empowerment. You will build a self-service ecosystem that allows teams to move fast without breaking the consistent standards required for patient safety and accessibility.

GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

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Job Description

Roles and Responsibilities

• Technical Enablement & Solutioning
• Integration Strategy: Assist customers in integrating EDS components into complex enterprise applications. You actively debug implementation issues, analyze architectural fits, and provide code-level fixes .
• Advanced Prototyping: Develop sophisticated proof-of-concepts (POCs) using BrowserStack or AI-assisted tools to demonstrate how EDS can solve specific, high-value customer use cases .
• Cross-Framework Expertise: Validate and debug component behavior across multiple UI frameworks (React, Angular). You serve as the expert on how Web Components interoperate with legacy and modern stacks .
• Cross-Functional Leadership
• Team Ecosystem: Work daily within a cross-functional team comprising Architects, LSD, Developers, and DevOps. You act as the voice of the customer within this group, ensuring that platform decisions align with real-world integration needs .
• Feedback Loop: Collaborate with the core development team to fix defects and implement new features. You translate customer friction points into actionable backlog items for the engineering team .
• Knowledge Management & Mentorship
• Self-Service Ecosystem: Architect the knowledge base, writing best practices, FAQs, and deep-dive integration guides . You build the "self-service" layer that allows teams to solve problems independently.
• Code Quality: Participate in code reviews for the core team and contribute to maintaining high-quality standards for the platform .
• Mentorship: Lead by example and mentor junior support engineers to elevate problem‑solving capabilities, enhance customer focus, and drive operational excellence.
  
  

Core Competencies & Soft Skills

• Customer Service Mindset: You treat internal developers as valued customers. You approach every interaction with empathy, patience, and a service-oriented attitude, even under pressure .
• Critical Thinking & Problem Solving: You look beyond the immediate error message. You investigate the root cause of architectural mismatches and provide holistic solutions rather than temporary workarounds .
• Communication Skills: Exceptional ability to communicate complex technical concepts to both engineering and design stakeholders. You manage expectations clearly and keep customers informed of progress .
• Organization Skills: Ability to prioritize a high volume of requests based on business impact. You ensure that critical blockers for high-priority product launches are resolved immediately.
  
  

Bachelor's Degree in Computer Science or “STEM” Majors (Science, Technology, Engineering and Math) with a minimum of 8+ years of experience in front-end development and technical support engineering.

Required Qualifications

• UX Collaboration: Mandatory: 3+ years of experience working with UX teams. You must be able to understand design intent and bridge the gap between LSD/Designers and technical implementation.
• Technical Stack:
• Mandatory: Good proficiency in JavaScript/TypeScript, HTML5, and CSS3.
• Mandatory: Deep familiarity with Lit for Web Component development .
• Preferred: Experience with BrowserStack for cross-browser testing and debugging .
• Tooling & Process:
• Ability to create rapid prototypes using modern tools and frameworks .
• Experience with Git, CI/CD pipelines, and Agile development practices .
  

Work Schedule

This role reports to leadership in the United States (Central Time). You must be willing to work flexible hours to ensure significant overlap with US leadership and stakeholders for strategic planning and reviews.

Inclusion and Diversity

GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.