Support & QA Engineer

Support & QA

Unlock your potential with Dassault Systèmes, a global leader in Scientific Software Engineering as a User Success Engineer & QA in Pune, Maharashtra!

We are seeking User Success Engineer, having experience in PeopleSoft Support domain, to work with our Information Systems team.

Role Description & Responsibilities:

• As part of this team, you will be responsible for Level 2 Technical customer support on 3DSupport App and DSx. Client Care to worldwide users.
• You will get to work together with colleagues from all over the world to support them on challenging projects for international business that is spread worldwide.
  
  

Qualifications:

• Experience: 1-4 years of Experience in PeopleSoft Ordering
• Education: B.E/ B. tech (Any stream)
• Candidate should be aware of all the application support processes.
• Understand user requests, engineer and provide the answers according to support SLA
• Participate in process improvement reviews and initiatives.
• Propose relevant enhancements by understanding user behavior and feedbacks
• Validate the proposed OOTB correction before sharing to the customer
• Manage production down situations as part of the Return To Operation process for mission critical systems with appropriated communication and resolution plan
• Perform functional and regression testing for enhancements and existing issues.
  
  

Hard Skills

• Customer relationship management
• Troubleshoot
• Guarantee customer satisfaction
• ICT problem management techniques
• Apply crisis management
• Solution deployment
  
  

Soft Skills

• Adaptability & Agility
• Commitment & Accountability
• Cross-cultural interaction
• Organize & Prioritize
• Problem Solving
• Service/Customer focus
• Time Management
• Motivations/interests
  
  

What is in it for you?

• Work for the one of the biggest software companies
• Work in a culture of collaboration and innovation
• Opportunities for personal development and career progression
• Chance to collaborate with various internal users of Dassault Systemes and also stakeholders of various internal and partner projects.
  
  

Diversity statement - As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. It is our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.

Inclusion statement

As a game-changer in sustainable technology and innovation, Dassault Systèmes is striving to build more inclusive and diverse teams across the globe. We believe that our people are our number one asset and we want all employees to feel empowered to bring their whole selves to work every day. It is our goal that our people feel a sense of pride and a passion for belonging. As a company leading change, it’s our responsibility to foster opportunities for all people to participate in a harmonized Workforce of the Future.