Information Technology
Full-Time
Synez Technologies
Overview
Synez Technologies is looking for a seasoned ServiceNow Business Analyst with a strong background in ITSM processes and enterprise ServiceNow implementations. The ideal candidate will play a key role in understanding client needs, translating them into actionable requirements, and working closely with development teams to deliver scalable, high-quality ServiceNow solutions.
Key Responsibilities
Key Responsibilities
- Engage with stakeholders to gather, analyze, and validate business and functional requirements related to ITSM processes.
- Translate business needs into functional specifications, user stories, and acceptance criteria that can be used by the development team.
- Facilitate client workshops, product demonstrations, requirement walkthroughs, and user acceptance testing (UAT) sessions.
- Prepare high-quality functional documentation including process flow diagrams, BRDs, user guides, and reporting dashboards.
- Act as a bridge between business stakeholders and the ServiceNow development team to ensure alignment and smooth project delivery.
- Collaborate with project managers, QA teams, and ServiceNow developers to ensure timely and effective implementation of solutions.
- In-depth understanding of ITIL processes and ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Knowledge Management, etc.).
- Proven track record as a Business Analyst in ServiceNow or ITSM-related projects.
- Strong analytical, documentation, and process modeling skills.
- Excellent verbal and written communication skills for effective stakeholder management.
- Experience working in Agile/Scrum environments, with tools such as JIRA and Confluence.
- Ability to manage multiple priorities in a fast-paced, client-facing environment.
- ServiceNow Business Analyst or ITIL certifications.
- Experience with additional ServiceNow modules (HRSD, CSM, ITOM, etc.).
- Familiarity with scripting or configuration on the ServiceNow platform.
- Exposure to enterprise transformation or digital workflow projects.
- Be part of a growing, dynamic ServiceNow practice focused on innovation and excellence.
- Work on enterprise-grade ITSM implementations across diverse industries.
- Thrive in a collaborative work culture that promotes learning, certifications, and career growth.
- Enjoy a flexible work environment, competitive compensation, and strong leadership support.
Similar Jobs
View All
11 Hours ago
Program Manager
Information Technology
- 15 - 18 Yrs
- Gurgaon / Gurugram
We’re Hiring | Program Manager
Location: Gurugram, India
Domain: Program Management | Digital Systems | Java/.NET | Agile | Fintech/Supply Chain
Are you a strategic thinker with deep experience in program management of digital products? We’re lo...
12 Hours ago
Technical Fullstack Architect - Node.js
Information Technology
- 50,00,000 - 60,00,000 INR - Annual
- 12 - 18 Yrs
- Hyderabad
About the Role:
We are seeking a Fullstack Technical Architect with deep expertise in backend development using Node.js and proficiency in frontend technologies like React or any modern JavaScript framework. You will play a key role in building an...
12 Hours ago
Principal Engineer - Fullstack
Information Technology
- 30,00,000 - 40,00,000 INR - Annual
- 8 - 12 Yrs
- Mumbai
Looking for candidate who is enthusiastic to work in a Startup environment and build things from Scratch individually
Candidate has past experience in scalable consumer facing applications managing latency and traffic FullStack Individual Contribu...
12 Hours ago
Asst. Manager / Dy. Manager – Talent Acquisition
Automotive
- 4,00,000 - 8,00,000 INR - Yearly
- 4 - 8 Yrs
- West Bengal
We are looking for dynamic and experienced professionals for the Talent Acquisition team at our Kharagpur Plant location. The incumbent will be responsible for managing the full-cycle recruitment process for both technical and functional roles across...
1 Day ago
Data Analyst (Kannada Speakers)
AI & Machine Learning Advancement
- 1 - 1 Yrs
- Karnataka, India
For thousands of years, maps have provided humans with the knowledge they need to make decisions. As a Maps Evaluator, you will have the opportunity to provide ground truth for your town, city or country.
At Peroptyx, we are looking for Data Ana...
1 Day ago
Data Analyst (Telugu Speakers)
AI & Machine Learning Advancement
- 1 - 1 Yrs
- Andhra Pradesh, Telangana, India
For thousands of years, maps have provided humans with the knowledge they need to make decisions. As a Maps Evaluator, you will have the opportunity to provide ground truth for your town, city or country.
At Peroptyx, we are looking for Data Ana...
1 Day ago
Solution Architect – Databricks
Information Technology
- 40,00,000 - 50,00,000 INR - Annual
- 9 - 15 Yrs
- Mumbai
Summary role description:
Hiring for a Solution Architect – Databricks for global technology consulting and system integration firm specializing in data engineering, AI and ML.
Company description:
Our client is a US-headquarte...
1 Day ago
Interesting Job Opportunity: Utilli - Full Stack Developer - Node.js/React.js
Information Technology
- Bangalore, Karnataka, India
Job SummaryWe are seeking a highly skilled Full Stack Engineer to lead a team of developers in building and maintaining scalable web applications. This role requires a hands-on leader with deep expertise in JavaScript frameworks and modern developme...
Talk to us
Feel free to call, email, or hit us up on our social media accounts.
Email
info@antaltechjobs.in