System Administrator

Overview

JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform that empowers organizations to manage and automate complex processes while enabling a highly resilient, responsible, and integrated supplier base. With 30 years of expertise, we specialize in solving complex procurement and supply chain challenges across various industries.

Our 1,200+ global employees are obsessed with ensuring customers get full value from our products - ultimately enhancing and transforming their businesses. For more information, visit www.jaggaer.com

We are seeking a Systems Administrator to oversee the administration and support of internal enterprise applications in a dynamic, multi-subsidiary global environment. This role will collaborate with cross-functional teams including procurement, finance, and operations to troubleshoot issues, enhance system performance, and ensure seamless integration across platforms. The ideal candidate brings a balanced understanding of both technical and business operations, with a strong focus on optimizing digital workflows to improve efficiency, compliance, and user experience.

Principal Responsibilities

• Set up, manage, and maintain assigned enterprise applications.
• Support developers in integrating assigned applications with other business systems.
• Assist in setting up and managing AI-based applications to enhance stakeholder experience.
• Collaborate with senior administrators to document system processes and create knowledge articles.
• Work with procurement and finance teams to align and integrate processes.
• Monitor system performance and troubleshooting issues with JAGGAER support.
• Manage problem resolution and conduct root cause analysis.
• Liaise with vendors for system-related issues.
• Provide training, advice, and documentation to end-users.
• Promote best practices and process automation.
• Maintain SLAs, system availability, capacity, and performance KPIs for on-premises applications.
• Support change management and internal communications for platform updates.
• Collaborate with a global team across multiple business units.
• Lead project calls with internal stakeholders.
• Develop integration plans for mergers and acquisitions.
  
  

Position Requirements

• 3+ years of experience with System Administration of Enterprise Applications.
• 5+ years supporting global SaaS organizations.
• Strong understanding of procurement and accounts payable processes.
• Advanced project management skills (scope, breakdown, collaboration, issue resolution).
• Excellent communication, presentation, and problem-solving skills.
• Ability to work independently and apply project management methodologies.
• Professional demeanor with strong executive presence and critical thinking.
• Innovative mindset focused on best practices and change management.
  
  

Success Metrics

• Update support tickets within 24 hours.
• Maintain responsiveness to peers, managers, and executives.
• Take and distribute detailed meeting notes into relevant tickets.
• Proactively seek clarification or conduct research when needed.
  
  

Jaggaer offers equal employment opportunities without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, genetic information, veteran or military status, and other protected class characteristics

What We Offer

At JAGGAER you’ll find great benefits, empowering culture, flexible work environment, much more!

Apply now and be part of our success!

Our Values

At JAGGAER, our values shape everything we do—from supporting customers and collaborating with teammates to building products and fostering our culture.

Be Collaborative: Promote mutual respect, work productively with others, and share responsibility for success.

Be Accountable: Own your actions, learn from challenges, and stay proactive to achieve results.

Be Adaptable: Embrace change, encourage innovation, and stay effective through significant transitions.