System Administrator

Overview

We are looking for an IT Infrastructure Support Engineer (L1) to provide day-to-day operational support for servers, firewalls, Linux basic administration, network troubleshooting, and hardware break-fix. The role involves monitoring infrastructure, handling tickets, resolving user and system issues within SLA, escalating to L2/L3 when required, and maintaining.

Job Description

Server & Infrastructure Support

• Monitor and support server health and availability (CPU, memory, disk, services, uptime).
• Perform basic server administration tasks such as:
• Checking services, logs, resource usage, and connectivity
• Assisting with patching activities and routine maintenance (as per SOP)
• Support backup checks, job monitoring, and restore coordination (as per process).
• Assist in access provisioning and account-related tasks (as per approvals).
  
  

• Provide L1 support on Linux systems including:
• Basic commands (ls, cd, cp, mv, grep, tail, top, df, du)
• Service checks (systemctl / service), process monitoring, log review
• User/group management basics, permission checks (chmod/chown)
• Identify issues and escalate with proper logs and evidence to L2/L3 teams.
  
  

• Coordinating rule request implementations (as per approvals/change process)
• Basic understanding of NAT, ACL policies, VPN concepts
• Monitoring firewall alerts and assisting in incident triage
• Ensure change management and documentation are followed for firewall/network changes.
  
  

• Troubleshoot LAN/WAN and network-related issues using standard tools:
• Ping, traceroute, nslookup/dig, ipconfig/ifconfig, netstat
• Handle basic issues related to:
• DNS/DHCP, IP conflicts, VLAN connectivity (basic), gateway reachability
• Switch port checks/co-ordination with network team
• Coordinate with ISP/network vendors for link issues (as needed).
  
  

• Diagnose and resolve hardware issues: desktops/laptops, RAM/HDD/SSD, power issues, peripherals.
• Coordinate RMA/vendor support, asset tagging, and spare management.
• Support server room / rack basics (as applicable): cable checks, labeling, basic physical verification.
  
  

• Work on IT tickets using tools like (any).
• Follow ITIL basics: Incident, Service Request, Problem escalation, Change process.
• Maintain handover notes, incident reports (basic), and SOP/runbook updates.
  
  

• Server Basics: Monitoring, disk space issues, service availability, basic troubleshooting.
• Linux L1 Knowledge: Commands, logs, services, user access basics.
• Firewall Basics: Understanding of policies/rules, NAT, VPN concepts, change coordination.
• Networking Fundamentals: TCP/IP, subnet basics, DNS, DHCP, routing basics, troubleshooting steps.
• Hardware Troubleshooting: Break-fix, diagnostics, vendor coordination.
• Soft Skills: Good communication, ticket updates, ability to work in shifts, teamwork.
  
  

• Education: Any
  
  

• Linux: Linux Essentials / RHCSA (basic exposure)
• Network: CCNA (basic)
• Security/Firewall: Sophos (entry),
• ITIL Foundation (optional)
  
  

• Exposure to VMware/Hyper-V or virtualization basics.
• Basic scripting knowledge: Bash (simple scripts/commands).
• Familiarity with monitoring tools: Zabbix / Nagios / PRTG / SolarWinds.
• Understanding of cloud fundamentals (GCP/AWS/Azure) is a plus.
  
  

Ticket resolution within SLA and clear, timely updates.

• Accurate troubleshooting with proper logs/screenshots/evidence.
• Correct escalation to L2/L3 with good analysis (not just forwarding).
• Zero/low errors in changes due to process adherence.