Technical Lead - Automation

Technical Lead – Automation (UiPath)

Automation became a strong and significant part of the business strategies that are formed by Leaders in the market. We in the Enterprise Automation Center of Excellence (CoE) are the go-to experts who help the business to challenge, shape and improve ways of working daily. Our vision is not just to automate transactional tasks using Robotic Process Automation. We strive to enable the business to benefit from AI, machine learning, chatbots and intelligent document processing. Each one of us plans our learning curve and educational roadmap with respect to the areas where we want to improve ourselves. We dream big, do you?

What will you do?

Software Developers design, build, configure, and implement new or modified software products and solutions. They collaborate with all members of the Solution Delivery team and Business-IT Engagement team to ensure that products meet requirements (i.e., business, functional, and technical).

This position will suit Developers or Software Engineers with experience of RPA tools such as UiPath (preferable), Blue Prism or Automation Anywhere (experience with other RPA tools will be considered). Experience with Microsoft Azure, Power Apps or Power Automate is also a great fit into this role. Our RPA solutions evolved over time into Intelligent Automation. This means we extend them with cognitive services, such as chatbots (or virtual agents), NLP or OCR to create end to end, digital and intelligent automated solutions for our Stakeholders. We would be happy to consider AI Engineers whose knowledge and experience can help drive this journey. We would also consider Python Engineers who are open to transitioning into the world to RPA and AI.

How will you do it?

Solution Design, Solution Build & Configure

• Develop the technical design for solutions based on the defined scope, requirements, and functional design provided by the Business-IT Engagement team
• Build and configure technical components (interfaces, conversions, reports, workflows) so that solution design meets business needs and solution architecture standards
• Write and document clear programming code to meet the gathered requirements
• Perform code reviews and quality assurance to ensure compliance to technical standards and business requirements
• Collaborate with Business-IT Engagement team to create and refine user stories and acceptance criteria
• Prepare development and test environments
• Conduct test readiness to proceed with testing
• Collaborate with testing team to execute testing and support creation of test scripts
• Fix bugs identified during quality assurance and testing
• Continuously reduce technical debt (e.g., create technical debt stories, remove bugs) and decommission legacy applications and solutions
• Perform updates and enhancements to the solution, as needed

Knowledge Transfer

• Develop and document technical handbooks (PDD, SDD, etc.) to represent the design and code of new applications
• Contribute to building documentation for training, deployment, operations, support, and on-going maintenance, as needed
• Transfer knowledge of applications to Operations and Application Support team and provide ongoing support and training

Release Management

• Coordinate with Operations to release into production and perform release testing (system integration, mock conversion, parallel, regression, performance and stress, infrastructure)
• Execute production deployment, hyper-care, and service delivery transition

Technical Requirements Definition, Solution Build & Configure, Solution Design

• Develop technical design based on defined scope, requirements, and functional design
• Collaborate with the Product Owner to create and refine user stories and acceptance criteria
• Conduct research, design, and prototyping, and other exploration activities
• Design and evolve systems to support testability, test automation, and continuous improvement
• Conduct product demos with the Product Owner to get the story to done
• Partner with the Product Owner to continuously reduce technical debt (e.g., create technical debt stories, remove bugs) and decommission legacy applications and solutions
• Create the release manifest and validate with Solution and System Architects; coordinate with Operations to release into production
• Follow code development best practices (e.g., documenting code, code reviews)

Quality Assurance & Testing

• Collaborate with Operations and Application Support team to execute testing
• Fix bugs identified during quality assurance and testing

Project Planning & Management

• Participate in Sprint Planning, Sprint Review, Daily Stand-Up, Backlog Grooming, and Team Retrospective
• Develop and commit to Program Objectives and Iteration goals
• Present technical design in architectural review boards

Knowledge Transfer

• Promote best practices, knowledge sharing, and foster culture of continuous delivery and DevOps
• Conduct knowledge transfer and training with Operations team

Release Management

• Execute release testing (system integration/ integration, mock conversion, parallel, regression, performance and stress, infrastructure)
• Execute production deployment, hyper-care, and service delivery transition

Decommissioning

• Execute on decommissioning of non-strategic legacy platforms and solutions over time

Who are we looking for?

Required

• Experienced Automation Developer with at least 6+ year of proven automation project delivery
• Experience of RPA tools such as UiPath (preferable), Blue Prism and Automation Anywhere (experience with other RPA tools will be considered)
• Experience with Intelligent Document Processing is welcomed
• Experience with Microsoft Azure, Power Apps, Power Automate or Virtual Agents is welcomed
• Great knowledge of code troubleshooting and quality assurance
• Good verbal and written communications skills
• English language to a business proficiency level
• Strong problem-solving skills: able to logically break down a problem into smaller, manageable parts to solve
• Self-motivated, team player, action and results oriented

Preferred

• RPA, Microsoft Cognitive Services or Process Mining certification(s)
• Bachelor’s Degree in engineering, Computer Science or related technical fields
• Good understanding of IT Service Management and Change Management
• Understanding of programming concepts and a programming background in any coding language (.NET, VBA, SQL, HTML, C#)
• Knowledge of MS Power BI, SharePoint and Microsoft Azure DevOps proficiency
• Experience in Optical Character Recognition (OCR) software, Chatbots, Artificial Intelligence and machine learning
• Experience with Process Mining using Celonis
• Understanding of basic object-oriented concepts
• Great networking skills and the ability to influence outside of own team

Training

In this role you will be encouraged to improve and develop your knowledge through on-going training and achieving certifications in areas such as UiPath, Blue Prism, Microsoft Enterprise Skills Initiative, Agile/Project Management and more!

Who are we?

At Johnson Controls, we’re shaping the future to create a world that’s safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.