Technical Lead - Patient Platforms (RDU IT) Bengaluru, Karnataka, India

Location Bengaluru, Karnataka, India

Job ID R-227631

Date posted 27/05/2025

Job Title: Technical Lead - Patient Platforms (RDU IT)

• Location: Manyata Tech Park, Bangalore
• Work Schedule: Three days on-site, two days remote (3/2)
• Career Level: E – Individual Contributor position.

About Alexion:

Alexion, AstraZeneca Rare Disease is a biopharmaceutical company focused on serving patients with severe and ultra-rare disorders through the innovation, development and commercialization of life-transforming therapeutic products. Alexion is the global leader in complement inhibition and has developed and markets Soliris® (eculizumab) as a treatment for patients with PNH and aHUS, two debilitating, ultra-rare and life-threatening disorders caused by chronic uncontrolled complement activation. Soliris is currently approved in more than 40 countries for the treatment of PNH, and in the United States and European Union for the treatment of aHUS. Alexion is evaluating other potential indications for Soliris and is pursuing development of other innovative biotechnology product candidates in early stages of development. Further information about Alexion Pharmaceuticals, Inc. can be found at: www.alexionpharma.com

Introduction to role:

Are you ready to lead the charge in transforming patient care through innovative technology? As the Patient CRM Technical Lead, you'll be at the forefront of designing, developing, and managing Salesforce-based systems and applications. Reporting to the Associate Director, Service Delivery Patient Platforms, you'll gather project requirements, create scalable solutions, and guide the development team to success. With your extensive knowledge of Salesforce platforms, you'll enhance business processes, improve user experiences, and boost productivity. Dive into a role where your expertise in integrations and APIs will shine!

Accountabilities:

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products.

• Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution’s feasibility and functionality.

• Develop custom solutions and interfaces using the Salesforce platform.

• Lead the technical delivery of Salesforce implementations including development of custom solutions and interfaces, managing technical scope and client expectations, and maintaining system integrity.

• Collaborate with stakeholders to manage and prioritize project backlogs.

• Create and maintain comprehensive documentation including design specifications, deployment guides, and system support guides.

• Ensure the Salesforce system aligns with the company’s business processes and collaborate with stakeholders to continually improve and further optimize the system.

• Provide mentorship and supervise development team.

• Stay up to date with the latest Salesforce updates and features to provide guidance on standard processes and new functionalities.

Essential Skills/Experience:

• BSc degree in Computer Science, Information Technology or relevant field, or equivalent experience.

• Minimum of 5 years demonstrable experience as a Salesforce Technical Lead or similar role.

• Proficiency in Salesforce.com development, including APEX, Visualforce, Salesforce Lightning, and API based integrations.

• Strong customer focus with emphasis on usability and simplification.

• Familiarity with Salesforce data tools and ETL tools, and platforms such as Salesforce Health Cloud, Salesforce experience Cloud.

• Salesforce Certified Platform Developer or equivalent certification is a plus.

• Experience with Agile development methodologies.

• Excellent analytical and problem-solving skills.

• Strong written and verbal communication skills are required, with the ability to communicate effectively with application owners and users. Must be able to translate between technical requirements and business requirements to effectively achieve results.

• Ability to adapt and respond effectively to change, delay, and or shifting priorities and goals.

• Self-directed with the ability to work independently in a fast-paced environment.

When we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working gives us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world.

Ready to make an impact? Apply now and be part of a team that thrives on innovation and collaboration!

AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.