Noida, Uttar Pradesh, India
Information Technology
Other
Infinite Computer Solutions Ltd.
Overview
Position Overview:
We are seeking a dynamic and results-oriented Customer Facing Team Lead to join our Talent Support team. The ideal candidate will be a passionate leader with a strong background in customer service. As a Customer Facing Team Lead, you will play a pivotal role in ensuring our customers' success and satisfaction while guiding and inspiring your team to deliver exceptional service.
Key Responsibilities:
Customer Relationship Management:
We are seeking a dynamic and results-oriented Customer Facing Team Lead to join our Talent Support team. The ideal candidate will be a passionate leader with a strong background in customer service. As a Customer Facing Team Lead, you will play a pivotal role in ensuring our customers' success and satisfaction while guiding and inspiring your team to deliver exceptional service.
Key Responsibilities:
Customer Relationship Management:
- Build and maintain strong relationships with key customer accounts.
- Understand the unique needs and challenges of each customer and provide tailored solutions.
- Act as a primary point of contact for customer escalations and issue resolution.
- Monitors or reviews calls or other correspondence between representatives and customers.
- Prepares monthly reports summarizing the assigned customer service team’s performance.
- Performs other related duties as assigned.
- Responsible for preparing Leadership presentation
- Lead and mentor a team of customer-facing professionals, fostering a collaborative and results-driven environment.
- Ensure team members are well-trained and have the necessary resources to excel in their roles.
- Develop an in-depth understanding of our Talent solutions.
- Provide guidance and support to the team in effectively communicating product features and benefits to customers.
- Continuously evaluate and improve customer support processes to enhance efficiency and effectiveness.
- Identify trends in customer inquiries and feedback to inform product and service enhancements.
- Collaborate with cross-functional teams to ensure a seamless customer experience.
- Bachelor's degree in a relevant field (Business, IT, or similar).
- Proven experience in a customer-facing role.
- Strong leadership and management skills.
- Excellent communication, problem-solving, and interpersonal skills.
- Ability to adapt to changing priorities and thrive in a fast-paced environment.
- A customer-centric mindset and a passion for ensuring customer success.
- XML, HTML, CSS, XML authoring tools
- Agile and Scrum: Hands on experience in Sprint planning and scrum.
Qualifications
Bachelors degree or higher
Range of Year Experience-Min Year
7
Range of Year Experience-Max Year
10
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