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14 Weeks ago

Technical Lead

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Noida, Uttar Pradesh, India
Information Technology
Other
Infinite Computer Solutions Ltd.

Overview

Position Overview:

We are seeking a dynamic and results-oriented Customer Facing Team Lead to join our Talent Support team. The ideal candidate will be a passionate leader with a strong background in customer service. As a Customer Facing Team Lead, you will play a pivotal role in ensuring our customers' success and satisfaction while guiding and inspiring your team to deliver exceptional service.

Key Responsibilities:

Customer Relationship Management:
  • Build and maintain strong relationships with key customer accounts.
  • Understand the unique needs and challenges of each customer and provide tailored solutions.
  • Act as a primary point of contact for customer escalations and issue resolution.
  • Monitors or reviews calls or other correspondence between representatives and customers.
  • Prepares monthly reports summarizing the assigned customer service team’s performance.
  • Performs other related duties as assigned.
  • Responsible for preparing Leadership presentation
Team Leadership:
  • Lead and mentor a team of customer-facing professionals, fostering a collaborative and results-driven environment.
  • Ensure team members are well-trained and have the necessary resources to excel in their roles.
Product Expertise:
  • Develop an in-depth understanding of our Talent solutions.
  • Provide guidance and support to the team in effectively communicating product features and benefits to customers.
Process Improvement:
  • Continuously evaluate and improve customer support processes to enhance efficiency and effectiveness.
  • Identify trends in customer inquiries and feedback to inform product and service enhancements.
  • Collaborate with cross-functional teams to ensure a seamless customer experience.
Qualifications:
  • Bachelor's degree in a relevant field (Business, IT, or similar).
  • Proven experience in a customer-facing role.
  • Strong leadership and management skills.
  • Excellent communication, problem-solving, and interpersonal skills.
  • Ability to adapt to changing priorities and thrive in a fast-paced environment.
  • A customer-centric mindset and a passion for ensuring customer success.
  • XML, HTML, CSS, XML authoring tools
  • Agile and Scrum: Hands on experience in Sprint planning and scrum.

Qualifications

Bachelors degree or higher

Range of Year Experience-Min Year

7

Range of Year Experience-Max Year

10
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