Bangalore, Karnataka, India
Information Technology
Full-Time
Ford Motor Company
Overview
Job Description
Job Title: Ford Pro / Integrated Services Technical Lead, FPI/C Products
Responsibilities
Responsibilities:
Qualifications/Requirements:
Job Title: Ford Pro / Integrated Services Technical Lead, FPI/C Products
Responsibilities
Responsibilities:
- Orchestrate, leverage and sustainably maintain the Quality workstream for all Commercial Fleet and Cloud Based Connected activities.
- Lead skilled resources with unique/different technical background spanning from Onboard/Offboard technical knowledge and skillset to evaluate and establish Fleet focused Quality KPIs.
- Help influence new requirements to better serve the needs of the customer.
- Develop Key OKRs and Objectives for team success.
- Drive the Customer-Centric mindset with a flawless feature operation with appropriate prioritization and provide prompt customer assistance, aligned with key Stakeholders.
- Provide technical assessment on Customer impacts of newly developed Fleet features backed by solid and reliable data.
- Own the escalation process that addresses product, data quality, hardware, and software issues requiring coordination of support activity across multiple teams.
- For escalated concerns, ensure next steps / actions taken are communicated with the team(s) working to resolve an issue and the customer facing business group adhering to the business SLA’s.
- Act as an early-Quality liaison with Advanced/Strategy/Feature and Product teams to avoid late Quality fixes in the field.
- Lead any Quality forecast analysis on Fleet feature deployments.
- Leverage Connected Vehicle backend data for cascading leading indicators and troubleshooting issues in the field prior to customer complaints.
- Establish End-Customer feedback mechanisms and KPIs on all responsible features.
- Ability to concisely communicate within different levels of the Organization, including non-tech-savvy leaders.
- Innovative and able to find win-win solutions in the face of conflicting needs.
- Ability to influence product design through lessons learnt from quality feedback channels.
- Data driven, but also needs the ability to drive to conclusions with imperfect/incomplete data.
- Follow the 5D/8D Process, with main focuses on ICA/PCA/PRA.
- Think outside the box for customer resolution (Work with array of teams to find different solutions for hardware problems to help mitigate customer impact).
- Strong communication and presentation skills.
Qualifications/Requirements:
- EE / CS / Bachelor of Science / MBA degree
- 5+ years of experience delivering products or managing quality in a technical function
- 2+ years of experience on Vehicle Connectivity and Vehicle launches.
- 2+ years of experience driving quality concerns is desired.
- Proven experience working with both Large/Small Fleet Related metrics and external partners.
- Proven analytical abilities and advanced understanding of business functions, workflows, and processes.
- High emotional intelligence in both professional and social settings with ability to establish and maintain influential relationships across the organization and with customers.
- Practical experience generating process documentation and reporting.
- Ability to respond and prioritize several demands from different teams and point of view
- Ability to drive Quality/Performance attitude into different levels inside the Company
- Flexible work shift (between 8AM and 8PM)
- Open to accommodate potential weekend work shift
- Knowledge in Six-Sigma and/or Quality/Reliability tools - DoE, Taguchi Methods, FMA
- Solid understanding of vehicle electrical architectures and components
- 2+ years of experience delivering products or managing quality in a technical function.
- 2+ years of experience on Vehicle Connectivity and Vehicle launches.
- Experience with Salesforce, SharePoint, MS Forms and other industry CRM and tools
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