Technical Lead-Cybersecurity

Area(s) of responsibility

About Us

Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities.

Job Title: Zscaler Implementation Subject Matter Expert (SME)

Location: Any Birlasoft location

Experience Level: 8+ years

Job Summary

We are seeking a highly skilled Zscaler Implementation SME to lead the deployment, operation, and optimization of Zscaler Internet Access (ZIA), Zscaler Private Access (ZPA), and Zscaler Digital Experience (ZDX) across enterprise environments. The ideal candidate will have extensive experience in cloud security, zero trust architecture, and policy management, ensuring seamless implementation and ongoing support.

Key Responsibilities

• Deploy and configure Zscaler solutions (ZIA, ZPA, ZDX) across enterprise networks.
• Monitor and operate Zscaler services, ensuring integration health and alerting teams for remediation.
• Implement and update security policies for web filtering, access control, and threat protection.
• Manage critical changes in Zscaler configurations, ensuring compliance with security standards.
• Optimize ZDX for digital experience monitoring, troubleshooting performance issues.
• Automate onboarding processes, including adding new users and applications.
• Design and manage Zscaler RBAC roles, customization, and SSO integration.
• Provide white-glove support to Zscaler early adopters.
• Implement and maintain change release processes for rolling out updates to Zscaler production environments.
• Maintain documentation to support Zscaler adopters and ensure compliance with best practices.
• Monitor Zscaler components, ensuring alignment with vendor recommendations.
• Stay up-to-date with the latest Zscaler feature set and security enhancements.
• Support developers in building CI/CD pipelines that integrate Zscaler APIs for security automation.
• Facilitate integration efforts with downstream reporting tools by provisioning and maintaining service accounts and API catalogs.
  
  

Required Skills & Qualifications

• 8+ years of experience in deploying Zscaler solutions across enterprise environments.
• Strong knowledge of cloud security principles and zero trust architecture.
• Experience with automation tools and scripting languages (Python, Terraform, etc.).
• Expertise in network security, access control, and policy enforcement.
• Excellent communication and problem-solving skills.
• Ability to collaborate with cross-functional teams and drive Zscaler adoption.
  
  

Preferred Qualifications

• Prior experience working with large-scale enterprises implementing Zscaler solutions.
• Certifications in cloud security or Zscaler platform.
• Experience in incident response and security monitoring using Zscaler.