Technical Lead (L2/L3 Support Team (7+ years))

Overview

: 9.00 + years

Salary: INR 3500000-4500000 / year (based on experience)

Shift: (GMT+05:30) Asia/Kolkata (IST)

Opportunity Type: Hybrid ()

Placement Type: Full time Permanent Position

(*Note: This is a requirement for one of Uplers' client - Nuaav)

What do you need for this opportunity?

Must have skills required:

React.js, .NET, C#, RCA, SQL Tuning, SQL*Loader, SQL Server, trouble shooting, support, MongoDB, Debugging, Technical Support, Production Control, production support, Production Engineering

Nuaav is Looking for:

Job Description – Lead, L2/L3 Support Team

Number of Positions: 1

About Us

Nuaav is a boutique consulting firm that positions itself as a strategic partner for corporate leaders, focusing on delivering real business results and driving impactful change in complex and rapidly evolving business environments. Unlike large-scale consulting firms, Nuaav brings the boutique advantage—specialized expertise, personalized attention, agility, and tailored solutions—ensuring higher service quality and true alignment with client needs.

Our core service areas include:

• Product Engineering – Crafting Innovative Solutions: End-to-end product lifecycle development with emphasis on innovation, reliability, scalable DevOps practices, and integration of emerging technologies such as AI, IoT, and Blockchain.
• Data Systems – Powering Insights with Precision: Enterprise-scale data architecture, integration, governance, real-time processing, and big data solutions to fuel smarter decision-making.
• AI and Machine Learning – Intelligence for the New Age: Predictive analytics, automation, and intelligence solutions to optimize strategy, performance, and customer engagement.
• User Experience (UX) – Design with Purpose: Intuitive, research-driven design solutions to enhance customer experiences and retention.
  
  
  

At Nuaav, we combine deep technology expertise with business acumen to create integrated solutions that support organizations from initial product conception through to scalable data-driven growth.

Role Overview

We are building a modern, high-performance L2/L3 Support Team in Noida, India (Hybrid work model), responsible for resolving the vast majority of production issues without escalating to Engineering.

This leadership role requires professionals who combine:

• A strong customer and support mindset
• Solid development fundamentals
• Comfort navigating repositories
• Ability to understand system behavior
• Full ownership of incidents end-to-end
• Proven leadership in mentoring and escalation management
• Drive for process improvement and documentation culture
  
  
  

We are not looking for ticket passers. We are looking for problem owners who lead by example.

Experience Required

• 6+ years in production support or similar environments
• Proven RCA leadership experience
• Mentoring and escalation management experience
• Track record of driving process improvement and documentation culture
  
  
  

• Own L2/L3 tickets across application, database, and infrastructure layers
• Investigate, troubleshoot, and when possible implement or propose fixes
• Pull, read, and navigate code repositories to understand logic and dependencies
• Lead or contribute to root cause analysis (RCA)
• Communicate with customers and internal stakeholders to drive timely resolution
• Create and maintain runbooks, SOPs, and troubleshooting documentation
• Collaborate with Engineering and SRE teams
• Mentor team members and review their investigations
• Manage escalations and ensure timely resolution
• Raise technical standards across the team
• Drive continuous improvement in support processes and practices
  
  
  

• Strong SQL troubleshooting
• Ability to read and reason about application code
• Production debugging mindset
• Clear and professional customer communication
• High ownership and bias for action
• Structured thinking and prioritization
• Collaboration across multiple teams
• Leadership and mentoring capabilities
• Strategic thinking and process improvement orientation
  
  
  

Noida, India (Hybrid work model)

Why Join Nuaav?

• Work in a boutique consulting environment focused on high-impact projects with clients globally
• Exposure to cutting-edge technologies in cloud, DevOps, AI, and data-driven product platforms
• Collaborative culture valuing innovation, agility, personalized growth, and client-centric excellence
• Opportunity for hands-on engagement in global digital transformation initiatives
• Flexible working arrangements with hybrid work model
• Lead and shape a high-performing support organization
  
  
  

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  
  
  

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.

(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).

So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!