Technical Support Engineer - CAD

• Job Title:** Technical Support Engineer - CAD
• Company Name:** BEACON India
• Location:** [Insert Location Here]
• Job Type:** Full-time
  
  

About BEACON India

BEACON India is a leading provider of innovative engineering solutions, specializing in advanced software and technologies that drive efficiency and productivity across various sectors, including manufacturing, architecture, and design. We are committed to delivering superior customer experiences and fostering an environment of continuous improvement.

Position Overview

We are seeking a skilled Technical Support Engineer specializing in CAD (Computer-Aided Design) to join our dynamic team. The ideal candidate will have a solid understanding of CAD systems, excellent problem-solving skills, and the ability to communicate complex technical information clearly to non-technical users. This role involves providing exceptional customer support, resolving technical issues, and assisting clients in maximizing their use of CAD applications.

Key Responsibilities

• Provide expert technical support to customers using our CAD software and tools, addressing inquiries via phone, email, and chat.
• Troubleshoot and resolve issues related to CAD software, including installation, configuration, and performance optimization.
• Collaborate with the product development team to identify, document, and communicate software bugs and feature requests.
• Assist in delivering training workshops and webinars to educate clients on best practices and advanced features of the CAD software.
• Create and maintain technical documentation, including user manuals, FAQs, and knowledge base articles.
• Participate in product testing and quality assurance to ensure high standards for software releases.
• Stay updated on industry trends and emerging technologies to provide informed guidance to clients.
• Build strong relationships with clients to understand their needs and ensure satisfaction with our products and services.
  
  

Qualifications

• Bachelor’s degree in Engineering, Computer Science, or a related field.
• Proven experience in technical support, with a focus on CAD software (e.g., AutoCAD, SolidWorks, CATIA, etc.).
• Strong understanding of CAD principles, design processes, and industry standards.
• Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Strong analytical and problem-solving abilities, with a keen attention to detail.
• Experience with customer relationship management (CRM) software and ticketing systems is a plus.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to travel occasionally for client visits or training sessions (if applicable).
  
  

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and career growth.
• A collaborative and innovative work environment.
• Work-life balance through flexible working conditions.
  
  

How To Apply

If you are passionate about technology and customer support and want to join a forward-thinking company, we would love to hear from you! Please submit your resume and a cover letter explaining your qualifications for the role to [Insert Application Email/Link Here].

**BEACON India is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.**

Feel free to customize this job description further based on your specific needs and the character of your organization!