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16 Weeks ago
Technical Support Engineer - (Database Administration, Linux) - 24/7 Support
Information Technology
Qlik
Overview
What makes us Qlik?
A Gartner® Magic Quadrant™ Leader for 14 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.
We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities.
The Technical Support Engineer Role
At Qlik, our support Technicians are our HEROES. That’s because our technicians do more than manage complex technical support cases they are determined, resilient, and have an unshakable positive mindset. Our team in Bangalore consists of support professionals from multiple backgrounds, who work and play closely together. We have a larger Global support team that we interact with daily, with locations in Bangalore, Barcelona, Lund, Sydney, Tokyo, China, Raleigh and North Carolina USA. We think you will love it here!
We operate 24x7 which involves working during one of the below shifts determined as per business need and have a non-standard work week (Ex: Tue - Sat, Wed - Sun). While we have 5 days a work week, your weekly offs may fall on any day of the week depending on the shift rosters that are prepared on a two-month basis.
- AMER hours (Eastern Standard Time - 5.30 PM/6.30 PM IST or Pacific Standard Time – 8:30 PM/9:30 PM IST onwards depending on Daylight Savings Time)
- EMEA hours – 12:00 PM/1 PM/2PM IST onwards depending on Daylight Savings Time
- APAC hours – 5.30 AM IST onwards
Work hours are subject to change depending on Business needs.
What makes this role interesting?
Teamwork is important and we are looking for someone who’s up for collaborating. A buddy will be there for you at the start, and you’ll report to the team manager.
We will support you in your onboarding and training, and we expect you to quickly take ownership of tasks. It won’t be long before you’re running your own assignments and making a real difference all by yourself. Prove yourself and you’ll find career progression will follow.
We’ll share ways of working and expect you to follow them, it’s all about keeping professional standards high and errors low while delivering the best experience and outcomes for our customers.
Here’s how you’ll be making an impact:
- The Technical Support Engineer team member will provide telephone, screen sharing, and ticket/chat-based support to our customers.
- Troubleshoots customer-submitted problems by working together with our customers in a collaborative manner.
- Keeps customers updated regularly with the current state of their tickets.
- Investigate customers’ current situation and desired end state to understand our customers’ needs and problems.
- Provides world-class customer experience by as delivering satisfaction to every case for every customer.
- Interact with customers, understanding their problems and needs.
- Seeks workarounds and communicates technical solutions to the customer.
- Remain current with the Qlik and Talend product portfolio functions and features, and with related technologies in the DI ecosystem.
- Participate in the 24*7 weekend support for production down tickets.
- Reproduces customer problems in the lab.
- Assists in translating the customer problem into suitable technical terms for the R&D Support team to work on.
- Exhaust all efforts according to the working procedures before escalating a case.
- Maintain a shared knowledge base across the team by writing technical solution articles, documenting lessons learned from support cases, and participating in weekly meetings.
- Keep-case summaries on cases for escalations and continuity.
- Maintain coherent working procedures to reflect a professional attitude and maintain efficiency.
We’re looking for a teammate with:
- You have a bachelor’s degree in IT or equivalent.
- 2+ years of experience in three or more areas listed below.
- Database Administration: Strong DBA skills
- Good to have experience in Replication technology with emphasis on CDC (Change Data Capture) & FDL (Full Data Load)
- Database: You have good working knowledge of ONE or any of the following or RDBMS: Oracle, SQL Server, DB2, Teradata, MySQL, PostgreSQL, MongoDB
- Strong grasp on SQL Commands such as DDL, DML, TCL commands.
- Linux: Seasoned on the command line; comfortable with built-in tools like top, iostat, lsof, and netstat.
- Should be willing to work on Shifts (Rotational Basis) including night shifts.
- Provide support for QLIK & Talend Data Integration product portfolio.
- Must have good Troubleshooting and analytical skills, Problem Management & RCA
The location for this role is:
- Bangalore-India (This is a hybrid opportunity based in JP Nagar Bangalore location).
Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!
More about Qlik and who we are:
Find out more about life at Qlik on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page.
What else do we offer?
- Genuine career progression pathways and mentoring programs
- Culture of innovation, technology, collaboration, and openness
- Flexible, diverse, and international work environment
Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs
If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.
Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.
#L1-APAC
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