Technical Support Engineer - Fresher

Job Role: Technical Support Engineer

Location: Khopat, Thane, Maharashtra, 400601

Reporting To: General Manager

About Us:

Founded in 2009, Vision Mechatronics is an innovative Indian enterprise specializing in robotics, renewable energy, and lithium-ion energy storage solutions. Our groundbreaking products, including the "World's Smartest Lithium Battery," are revolutionizing energy systems across residential, industrial, commercial, and electric vehicle markets.

We are seeking a customer-centric professional to deliver top-tier service, manage inquiries, and enhance overall customer experience.

Key Responsibilities:

• - Customer Engagement: Serve as the main point of contact for customers, ensuring outstanding service delivery.
  
• - Inquiry and Issue Management: Address customer inquiries, handle complaints, and escalate issues when necessary.
  
• - Product Expertise: Keep abreast of our products, services, and industry trends to provide accurate information.
  
• - Customer Experience Enhancement: Suggest and implement improvements to enhance customer satisfaction.
  
• - Technical Assistance: Support customers with product setup, troubleshooting, order processing, and returns.
  
• - Data Management: Maintain precise and up-to-date customer information in our database.
  
• - Post-Sale Follow-Up: Reach out to customers after purchases to gauge satisfaction and gather feedback.
  
• - Reporting: Create reports on customer satisfaction levels and ongoing improvement initiatives.
  
• - Training & Development: Assist in training new customer service team members if required.
  
• - Team Collaboration: Actively participate in team meetings and contribute to continuous improvement efforts.
  

Qualifications & Skills

• Education: Diploma/ degree in Electrical/ Electronics field preferred
  
• Experience: Experience in customer service or a related field.
  
• Skills: Excellent communication, problem-solving, and multitasking skills.
  
• Technical Proficiency: Proficiency in customer service software and Microsoft Office.
  
• Mindset: Strong organizational skills and a customer-centric mindset.
  

Preferred Qualifications

• Industry Experience: Industry-related customer service experience.
  
• Software Knowledge: Knowledge of ticketing systems.
  
• Language Skills: Bilingual abilities are a plus.
  

What We Offer:

• - Comprehensive training programs and mentorship from experienced professionals
  
• - Opportunities for career advancement and skill enhancement
  
• - A collaborative, innovative work environment
  
• - Exposure to advanced technologies and industry standards
  

If you're eager to start your career in electrical and electronics engineering and grow with a forward-thinking organization, we want to hear from you!

To apply, send your resume to careers@vmechatronics.com or visit our careers page for more information.

Join Vision Mechatronics and be part of shaping the future of automation and electronics!

Job Types: Full-time, Permanent

Benefits:

• Health insurance
  

Shift:

• Day shift
  

Work Location: In person

Qualifications & Skills

• Education: Diploma/ degree in Electrical/ Electronics field preferred
  
• Experience: Experience in customer service or a related field.
  
• Skills: Excellent communication, problem-solving, and multitasking skills.
  
• Technical Proficiency: Proficiency in customer service software and Microsoft Office.
  
• Mindset: Strong organizational skills and a customer-centric mindset.
  

Preferred Qualifications

• Industry Experience: Industry-related customer service experience.
  
• Software Knowledge: Knowledge of ticketing systems.
  
• Language Skills: Bilingual abilities are a plus.
  
  
  
  

Benefits:

• Health insurance
  
• Performance Bonus
  
• Telephone Reimbursement