Technical Support Engineer - India

Overview

Tufin helps enterprises simplify network complexity. As the leading Network Security Posture Management platform, Tufin serves as the unified control plane for modern hybrid networks spanning on-premises, cloud, SASE, micro segmentation, and multi-vendor environments. Trusted by thousands of organizations worldwide, Tufin delivers continuous risk visibility, reduces exposure through policy-driven automation, and enables continuous compliance and audit readiness at scale. Find out more at www.tufin.com

Job Description:

• Provide technical support to worldwide customers and partners using all methods of communication.
• Troubleshoot to full resolution of issues within the Tufin suite and OS.
• Maintain individual ticket queue and responsible for all communication with customer, including being the liaison between customer and internal resources.
• Support the deployment, implementation, and integration of Tufin products within customers’ infrastructure
• Help to create and improve documentation of best practices in maintaining Tufin solutions
• Develop a deep understanding of the customers technical environment
• Support the EMEA region

Requirements

• 3+ years implementation/operations experience of Linux servers, virtualization OR 3+ years implementation/operations experience of network/security systems
• 2+ years working experience in a support team for an international security or network related product vendor.
• Previous customer/end user facing experience as a technical lead
• Strong understanding of networks, protocols, and internet technologies (Routing, NAT, Advanced TCP/IP, Syslog, NTP, etc.)
• Excellent interpersonal, verbal & written communication, critical thinking & analytical skills
• Experience in firewall administration/configuration is a plus (Check Point, Palo Alto Networks, Cisco, Juniper, Fortinet, etc.)
• Fluent in English with excellent communication, critical thinking & analytical skills
• Perl, Python, BASH skills are a plus
• Loyal, reliable, devoted & conscientious
• Highly responsible and accountable

Position location: CoWorks CyberHub, Gurugram, Haryana 122002, India.

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