Technical Support Engineer - Infosec

Why This Role Exists -

When big-name enterprises ask, “How do you keep my data safe?”, you’ll be the one with the answers. You’ll be our front-line for tech support + infosec queries, making sure clients feel secure, informed, and heard, all while geeking out over security basics, logs, compliance checks, and the occasional “aha!” fix.

What You’ll Do (and Own) -

• Be the Face – Handle enterprise client queries on infosec & tech support, keeping SLAs sacred.
• Speak Security – Explain our controls, encryption, and compliance without drowning them in jargon.
• Prove It – Gather & organize compliance evidence, keep audit records tidy, and manage control documentation.
• Fix & Follow Up – Diagnose issues, route to the right team, and chase resolutions till done.
• Advocate for Clients – Spot patterns in client challenges, suggest smarter or compensating controls, and push for better fixes.
• Level Up Security – Get hands-on with Access Control, Network Security, Cryptography, Incident Management, and more.
• Improve & Automate – Help streamline our support process and automate repetitive tasks for faster resolution.
• Keep Learning – Stay updated on threats, controls, and cool new infosec trends.

You’ll Need -

• Engineering degree (CS/IT) or equivalent curiosity & skills.
• Solid written & verbal comms (calls, emails, client meetings).
• Basics of infosec/cybersec (CIA Triad, PII, MFA, encryption).
• Bonus: Experience in tech support, infosec delivery, or compliance work.

What’s in It for You -

• Work on real client security scenarios - not just textbook cases.
• Learn infosec + client-facing skills in one go.
• Direct exposure to product, engineering, and security teams.
• See your work directly impact trust with big-name enterprises.

About HyperVerge -

We’re a deep tech AI company with 99.5% accuracy in ID verification, preventing millions in fraud yearly. Our AI helps Jio, Vodafone, Airbus, SBI, Bajaj, ICICI, Grab, Groww, Cred and more verify identities & fight fraud at scale. We’ve validated 1 Billion identities (yep, ~12.5% of the world’s population).