Technical Support Engineer - IT Operations

Overview

IT Support - Mumbai, India (Hybrid)

Responsibilities

Primary Responsibilities :

• Solve complex customer issues independently and be a go-to resource for other team members
• Perform hands-on problem solving with drivers and site hosts to re-enforce the PowerFlex brand of robust and scalable EV charging
• Establish new and review existing processes within the support team to improve efficiencies and provide standardization of quality assurance of our services.
• Analyze field issues to provide insights on product quality and process improvement
• Analyze customer issues, value of the internal solutions and processes to provide metrics on product quality.
• Occasionally Provide support by answering driver phone calls, emails, and customer inquiries
• Other duties as assigned as per internal requests and approved by your :
• Bachelor's degree in computer science, electrical engineering, related degree, or relevant experience
• Excellent written and verbal communication.
• Should be comfortable in a fast-paced, constantly evolving environment and should be comfortable learning new platforms as they arise.
• Highly organized and effective at engaging with multiple customers and teams
• Has great organizational and effective time management skills.
• Has experience as a Support Engineer, QA Engineer, or Software Engineer is highly preferable.
• It will be preferred if the candidate has familiar working knowledge of Linux/Ubuntu and scripting with
  
  

sh/bash, Python, or Automation

(ref:hirist.tech)