Overview
If you run toward knowledge and problem-solving, join us
About NetApp
NetApp is the intelligent data infrastructure company, turning a world of disruption into opportunity for every customer. No matter the data type, workload or environment, we help our customers identify and realize new business possibilities. And it all starts with our people.
If this sounds like something you want to be part of, NetApp is the place for you. You can help bring new ideas to life, approaching each challenge with fresh eyes. We embrace diversity and openness because it's in our DNA. Of course, you won't be doing it alone. At NetApp, we're all about asking for help when we need it, collaborating with others, and partnering across the organization - and beyond.
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization."-George Kurian, CEO
Technical Support Engineer - OnCommand
Bengaluru, Karnataka, India
Job category: Customer Support
Job ID: 129585-en_US
Job summary
We at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.
If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills; and be someone who embraces challenges. simply, we’d like to meet you.
Job requirements
- You will deliver high-quality solutions to partner escalations through email, phone and chat, and meet priority-based SLAs.
- You are responsible for diagnosing, troubleshooting and debugging complex software, file system or network systems with top most financial businesses with rigorous SLAs.
- You are responsible for reporting design, reliability and maintenance problems or bugs to NetApp engineering teams located across the globe.
- You have the opportunity to drive issue mitigation with our tier1 support partner and deliver workarounds or solutions.
- Create new knowledge base articles to share information for reuse throughout the Technical Support center.
- Share best practices with Technical Support center staff and learn about new technologies and complimentary storage applications.
Education
- A minimum of 2 years of experience as Technical Support Engineer.
- Solid understanding of the following topics and troubleshooting thereof:
- Storage and networking infrastructure;
- Worked on monitoring platforms;
- Windows and Linux;
- Compute, storage, networking and debugging tools;
- MySQL database;
- VMware;
- MS Windows troubleshooting;
- Transport layer security troubleshooting.
- Strong command of the English language; both written and verbal communication skills.
- Excellent interpersonal communication and customer service skills.
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer-facing environment.
At NetApp, we embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, and any protected classification.
Did you know...
Statistics show women apply to jobs only when they're 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.
We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off each year to volunteer with their favourite organizations. We provide comprehensive benefits, including health care, life and accident plans, emotional support resources for you and your family, legal services, and financial savings programs to help you plan for your future. We support professional and personal growth through educational assistance and provide access to various discounts and perks to enhance your overall quality of life.
If you want to help us build knowledge and solve big problems, let's talk.
Submitting an application
To ensure a streamlined and fair hiring process for all candidates, our team only reviews applications submitted through our company website. This practice allows us to track, assess, and respond to applicants efficiently. Emailing our employees, recruiters, or Human Resources personnel directly will not influence your application.
- Pune, Maharashtra, India
- Pune, Maharashtra, India
- Pune, Maharashtra, India
- Pune, Maharashtra, India
- Pune, Maharashtra, India